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Sr Software Engineer (Prisma Cloud, Customer Engineering)

Company: Palo Alto Networks, Inc.
Location: Santa Clara
Posted on: November 23, 2022

Job Description:

Our Mission At Palo Alto Networks - everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Your Career The public cloud market has been growing at a rapid rate for the last few years and as more enterprises use public cloud, there is a critical need for creative engineers to help develop software to prevent cyberthreats within the cloud environment. In this role, you will develop security disciplines to solve real-world problems and critical cybersecurity challenges. You love to code and build exceptional products, and you bring new ideas in all facets of software development. You are someone who is highly technical, understands cloud technologies, and understands the complex world of cloud eco-systems and integrations. You love solving challenges for our customers in complex environments, and you aren't deterred by the fact that much of this technology just has not been done before. In fact, you like the prospect of the challenge. Your Impact As part of customer engineering team, the engineer will work on application support as well as development. Main duties include reproduce customer issues in local environments and provide solutions / work arounds. Resolve issues quickly, while maintaining timelines and good customer service. Responsible for diagnosing, replicating, performing root cause analysis, and providing feedback for software issues reported within SLA time frame. Work closely with Engineering teams to understand the new features, releases and known issues. End-end Incident tracking and follow-up, including post mortem. You will also be involved in product bug fixes as well as enhancements. Knowledge of troubleshooting tools including Splunk is a plus.

  • Responsible for software development including, debugging, development, deployment, and support of Palo Alto Prisma cloud services
  • Work consists of troubleshooting and debugging with Linux containers and Serverless workloads
  • Proactive in debugging, troubleshooting issues and driving issue resolution
  • Cover broad span of ownership from web application development to kernel module hacking
  • Proactive to engage with the Cross Scrum teams, Support teams and other stakeholders
  • Working on cutting-edge technologies, potential candidates should be quick learner, must have the skills to master any new technology and become productive in a short time frame
  • Develop a strong understanding and be able to articulate complex issues clearly and decompose them into achievable solutions
  • As part of customer engineering team, the engineer will work on application support - Main duties include reproduce customer issues in local environments and provide solutions / work arounds - Resolve issues quickly, while maintaining timelines and good customer service - Responsible for diagnosing, replicating, performing root cause analysis, and providing feedback for software issues reported within SLA time frame - Work closely with Engineering teams to understand the new features, releases and known issues - End-end Incident tracking and follow-up, including post mortem-Knowledge of troubleshooting tools including Splunk is a plus Your Experience
    • Hands on experience with runtime file protections utilizing low level Linux kernel APIs
    • Hands on experience with Golang, Linux, Java, Python
    • Experience with cloud technologies and platforms (Docker, Kubernetes, GCP, AWS, etc.)
    • Experience in building web applications, REST API and microservices
    • Experience with implementing application level monitoring on full stack
    • Experience with large scale application troubleshooting and performance tuning
    • Knowledge and experience with continuous integration, continuous deployment, and test driven development
    • Verbal and written communication skills to work with multi-functional groups
    • Bachelor's degree or equivalent military experience required The Team As part of the Public Cloud Security team, you will be responsible for building products that protect data, workloads, and infrastructure for some of the largest enterprise customers in the world. We help the customers in their transitional journey to the cloud by ensuring they have the best in class protection. The cloud market has been growing at a rapid rate for the last few years. As more and more enterprises use public cloud, there is an insatiable demand for securing workloads in the public cloud. With our recent acquisition of Prisma Public Cloud, formerly RedLock--- and Evident.io making Palo Alto Networks the reigning market leader. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Disclosure required by sb19-085 (8-5-20) of the minimum compensation (includes on-target earnings = base + on target incentives for sales roles) for this role to be located in the state of Colorado. If hired in Colorado, this position starts at $118,500/yr. Depending on the position offered, restricted stock units and incentive or bonus pay may be provided as part of this compensation package. Additional benefits may be found . Covid-19 Vaccination Information for Palo Alto Networks Jobs
      • Vaccine requirements and disclosure obligations vary by country.
      • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
        • The job requires accessing a company worksite
        • The job requires in-person customer contact and the customer has implemented such requirements
        • You choose to access a Palo Alto Networks worksite
        • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Keywords: Palo Alto Networks, Inc., Santa Clara , Sr Software Engineer (Prisma Cloud, Customer Engineering), IT / Software / Systems , Santa Clara, California

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