Field Service Technician
Company: Orion Talent
Location: Santa Clara
Posted on: September 16, 2023
Title: Field Service Technician
Location: Santa Clara, CA (65 miles radius of Santa Clara)
Benefits: Benefits including but not limited to medical, dental,
vision and many more!
Travel: Daily travel with around 40% overnight. Although less
frequent- some longer trips of up to a week are possible.
Vaccine Requirement: Covid-19 Vaccination not Required.
The Field Service Technician is primarily responsible for more
difficult and /or complicated maintenance activities on company
Uninterrupted Power Systems along with their associated equipment.
Other responsibilities include and are not limited to assembly,
disassembly, testing, and commissioning of systems. He/She will
also be required to provide and facilitate general assistance where
needed. The position will be focused on customer satisfaction by
ensuring contractual obligations are met and equipment down time is
Basic supervisory / mentorship responsibilities required at this
level as being assigned as the lead technician for a maintenance
activity or trouble calls. The Intermediate Technician will be
under the direct supervision of the Regional Service Manager (RSM).
In the event that the Intermediate Technician is assigned a
project, he/she will be under the supervision of the Lead
Technician assigned to the project or the Project Manager (PM).
--- Provide customer service by analyzing and evaluating equipment
performance within an assigned area of responsibility.
--- Provide assistance and technical support to less experienced
--- Develop sound maintenance techniques through system
--- Perform direct maintenance as required where more complex
equipment problems exist.
--- Understands and helps to maintain service contracts.
--- Maintains assigned "Ready Kits" through inventory control and
--- Maintain and account for tools and test equipment necessary to
perform required duties.
--- Provide machine start-up and installation coverage on an as
--- Uphold and continually improve upon the highest level of
customer satisfaction possible.
--- Understand and utilize procedures methodically and safely.
--- Diagnose, document and report problems / technical findings
with recommended repair actions.
--- Timely reporting of events, causes and actions related to
customer load losses. Provide necessary assistance to Technical
Support in an effort to resolve the problem.
--- Provide rigging and delivery assistance.
--- Contractor facilitation and installation assistance where
--- Attend customer meetings.
--- Facilitates work by electrical contractors for equipment
--- Emergency and/or routine repairs on power generating
--- Emergency parts delivery to customer site.
--- Perform preventative maintenance on all company equipment
including: UPS Systems, Frequency Converters, Diesel Controls,
Switchgear, and Battery Systems, as trained.
--- Progressive proficiency in job reporting and communication
--- Maintains a good understanding of, while adhering to, company
policies, guidelines, philosophies and procedures.
--- Thorough working knowledge of DMMs, Digital Scope Meters, Amp
meters/probes, oscilloscopes, load banks, BMIs, AstroMeds, and RPM
--- Provide emergency customer response by participating in weekly
technician on-call schedule.
--- Complete and submit error free time sheets, expense reports and
job reports within the required time frame while assisting junior
techs with it.
--- Attend all formal and informal training courses as directed by
--- Other tasks, in-house and on-site, as assigned by their RSM,
Lead Technician or PM.
--- Report customer opportunities (i.e. upgrades, new equipment,
etc.) to the appropriate sales personnel.
--- Adhere to guidelines outlined in the Field Service Technician
Manual, with emphasis on safe work practices.
--- Participate in the Resident Technician Program.
--- A Trade School Associates Degree or Armed Forces equivalent are
--- Minimum of four years' experience in the power industry in
either the military or commercial markets or equivalent
--- Strong understanding of electronic/power principles.
--- A basic knowledge of mechanical fundamentals as they apply to
supporting company UPS equipment.
--- Must have completed Level 1 & Level 2 training for all company
UPS equipment in assigned territory.
--- Willingness and ability to travel 75% or more to support field
service application, within and outside assigned region.
--- Must be able to lift up to 70 lbs. alone. Must be able to climb
ladders and work safely.
--- Must possess a valid driver's license.
Keywords: Orion Talent, Santa Clara , Field Service Technician, IT / Software / Systems , Santa Clara, California
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