Business Systems Analyst, HR Systems

Company: Elastic
Location: Campbell
Posted on: June 24, 2025

Job Description:

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. As a Business Systems Analyst for our Workday & ServiceNow HR Systems, the successful candidate will help us support our global workforce in using and optimizing our systems usage. Partnering closely with HR, IT, leadership and multi-functional teams, you will support our strategic approach to systems used globally. If you thrive in ambiguity, adapt quickly to a changing environment, take a global view, and have a passion for collaboratively achieving business outcomes, get ready to dig in. This is a distributed (remote) role and can be based anywhere within the United States Central or Eastern Timezone. What You Will Be Doing The Business Systems Analyst will foster a customer-centric approach to deliver robust tools and scalable programs across Elastic through supporting the automation, improvements, and updates for our HR systems. • Research and analyze current business processes and systems to identify areas for improvement and assess software needs • Develop functional requirements and design solutions to improve efficiency and effectiveness through partnership with our HRIS team • Coordinate the testing and implementation of technology solutions • Build and deliver user training and support for new software functionality • Develop, monitor, and handle project resources to ensure successful project implementation • Collaborate with HR Systems Analysts to implement and update Workday and ServiceNow software System Maintenance & Optimization • Ensure Internal customers are advised of system changes, improvements, and new functionality. • Drive and suggest projects that enhance and optimize the use of Workday and ServiceNow at Elastic. • Uphold and champion data architecture and governance models to guarantee data integrity. • Partner with internal customers to fully understand and own the business problems they are solving, and then translate those into well documented, comprehensive requirements. • Continuously monitor recurring issues, system or data gaps, and process gaps to actively find opportunities for increased efficiency and enhancements. • Develop and maintain internal HRIS standard operating procedures (SOPs), and use those standards to communicate system functionality and processes. • Collaborate with vendors and Information Security to participate in security activities for HR systems and other projects as the business requires. • Keep internal customers advised of system changes, enhancements, and new functionality. What You Bring • A passion for fast-paced and dynamic environments, the ability to thrive in ambiguity and devote a diversified global view to all that you do. • A curious nature that wants to dive-in and solve complicated problems. • Possess intellectual curiosity, having the ability to see beyond what the customers want to deliver what they need. • A proficiency in optimizing processes and programs with a keen understanding of the balance between structure and flexibility. • Independent problem solver, able to learn fast and comfortable taking calculated risks. Basic Requirements: • Testing experience (both end-to-end and user acceptance) • Project management skills (A Must) • Superb communication (verbal, written and presentation skills) • Experience working in a diverse, global organization • Strategic, critical problem solver who isn’t afraid to get into the weeds; has a real passion for problem solving • User-centric approach; able to understand how to deliver business objectives in ways that optimize the user experience • Ability to build effective work relationships at all levels of the organization; influence behavior, and lead change • High degree of integrity and honesty; ability to exercise confidentiality and neutrality in complex and sensitive situations • Strong analytical skills • Understanding of systems, software development, and databases, familiarity with ServiceNow Or Workday required.

Keywords: Elastic, Santa Clara , Business Systems Analyst, HR Systems, IT / Software / Systems , Campbell, California