Customer Success Associate
Company: Encord
Location: San Francisco
Posted on: April 2, 2026
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Job Description:
About us Encord is the universal data layer for AI, helping 300
AI teams train and run models on the right data. Our platform
indexes, curates, annotates, and evaluates data across the full AI
lifecycle — from development through production. Trusted by Woven
by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team
of 100 working at the frontier of AI and have raised $110M in total
funding, including a $60M Series C led by Wellington Management,
with participation from CRV, Next47, Y Combinator, and others. The
role We're looking for an exceptional CS Associate to join our
post-sales team. You'll work closely with our Sales, Engineering,
and Deployment functions to drive adoption and value delivery
across our customer base. You'll become a product expert and work
with internal teams to build a well-oiled engine that consistently
enables customers to get up and running successfully at scale. You
will work on a mix of strategic work (ideating and executing on
success plans, running growth campaigns like referral programs,
customer events, or holiday merch drops) and operational work
(identifying and prospecting new champions across our customer
base, running onboardings and demos, guiding tech teams through
best practices). What you'll do Drive adoption and value delivery
by working closely with Sales, Engineering, and Deployment teams
throughout the customer lifecycle Run customer onboardings, demos,
and technical best practice sessions Identify and prospect new
champions across the existing customer base Ideate and execute on
customer success plans and growth campaigns, including referral
programs, customer events, and more Communicate effectively with
both technical teams and executive stakeholders on project plans
and progress Who we're looking for A great communicator who enjoys
running demos, prospecting, and building lasting customer
relationships Equally comfortable handling in-the-weeds
implementations and presenting to executives Highly organised with
the ability to manage time across many competing priorities Derives
energy from owning and completing projects, balancing detail-focus
with bigger-picture thinking Ambitious, hardworking, and
consistently a top performer in whatever environment you've been in
— whether in academia, business, sport, or work Experience
requirements 1–4 years of experience in a client-facing role in a
high-intensity, fast-paced environment Proven track record of
owning and delivering projects end-to-end, with strong attention to
detail Comfortable communicating with both technical teams and
senior stakeholders Highly organised with the ability to manage
competing priorities across a large customer book Experience at a
B2B SaaS or high-growth tech startup is a plus Why Encord
Competitive salary, commission, and meaningful equity in a
high-growth startup Clear, accelerated growth opportunities as the
company scales rapidly Strong in-person culture: 3–5 days/week in
our newly launched North Beach loft office Flexible PTO to fully
recharge 18 paid vacation days in the U.S. plus federal holidays
Annual learning & development budget Comprehensive health, dental,
and vision coverage Frequent travel opportunities across the U.S.,
London, and Europe Bi-annual company offsites, twice-weekly team
lunches, and monthly socials
Keywords: Encord, Santa Clara , Customer Success Associate, IT / Software / Systems , San Francisco, California
