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Senior Systems Integration & Lab Service Engineer

Company: Abbott Laboratories
Location: Santa Clara
Posted on: September 14, 2020

Job Description:

Senior Systems Integration & Lab Service Engineer United States - California - Santa Clara

Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 103,000 colleagues serve people in more than 160 countries. JOB DESCRIPTION: Diagnostic testing is a compass, providing information that helps in the prevention, diagnosis and treatment of a range of health conditions.

Abbott’s life-changing tests and diagnostic tools give you accurate, timely information to better manage your health. We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.

Our location in Santa Clara, CA currently has an opportunity for a Senior Systems Integration & Lab Service Engineer. This Sr Engineer will be the Subject Matter Expert in the technical aspects of the Hematology organization's instrumentation platforms. This position comprises Service and System Integration responsibilities within an R&D team by supporting and developing Hematology testing platforms.

Service aspects of the role require direct and onsite technical support, leading service escalations and collaborating with cross functional teams in order to obtain successful resolutions. Maintaining the internal instrument base, installing new prototypes & external clinical systems is a primary responsibility for this team member.

System Integration aspects of the role include developing new product designs and design improvements on instrumentation in the medical device field. Writing & executing system integration test protocols, developing new instrument procedures and analyzing performance data will be essential to the role

WHAT YOU’LL DO

Provides leadership and guidance to junior team members

Identifies, confirms and interprets interacting causes & effects behind instrument issues, discrepancies, problems or complaints in accordance with governing procedures

Advanced troubleshooting across multiple system functions (hardware and software or hardware and assay performance problems).

Provide efficient direct Service Support

Respond to service tickets for break/fix, system upgrades and preventative maintenance

Perform installation, integration and performance monitoring of external clinical sites

Lead internal investigations into technical complaints and lab instrument issues

Devises root cause hypotheses and confirms instrument issues, discrepancies, problems or complaints in accordance with governing procedures.

Leads & supports technical documentation as well as authors and verifies (small procedures up to service manuals)

Assists with design for serviceability and supportability of engineering activities

Provide input into the design of new products and product improvements

Create study protocols and review with stakeholders to align with program objectives.

Execute study protocols following good lab practices to align with Abbott Quality procedures to support on-market changes and product improvements

Applies quantitative methods, analyzes data, evaluates results, forms conclusions and provides/implements improvements.

Record and communicate experimental results to technical personnel with diverse scientific backgrounds.

Perform all duties in compliance with appropriate regulations and company policies

Responsible for implementing and maintaining the effectiveness of the quality system

Defines investigative paths for and confirms Complaint Handling investigations to closure

Maintains effective communications within ADD Hematology organization & leadership

EDUCATION AND EXPERIENCE YOU’LL BRING

Required

Bachelor’s degree in Engineering or Life Sciences

Minimum 6 years’ experience in a Biosciences or Engineering capacity

Preferred

Experience in a clinical laboratory servicing diagnostic medical equipment preferred

Knowledge of electro-mechanical, optical and fluidic systems preferred

Experience planning and executing hardware / software integration activities preferred

WHAT WE OFFER

At Abbott, you can have a good job that can grow into a great career. We offer:

Training and career development , with onboarding programs for new employees and tuition assistance

Financial security through competitive compensation, incentives and retirement plans

Health care and well-being programs including medical, dental, vision, wellness and occupational health programs

Paid time off

401(k) retirement savings with a generous company match

The stability of a company with a record of strong financial performance and history of being actively involved in local communities

Learn more about our benefits that add real value to your life to help you live fully: www.abbottbenefits.com

Follow your career aspirations to Abbott for diverse opportunities with a company that provides the growth and strength to build your future. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com , on Facebook at www.facebook.com/Abbott and on Twitter

JOB FAMILY: Product Development DIVISION: HEMA Hematology LOCATION: United States > Santa Clara : 4551 Great America Parkway ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 15 % of the Time MEDICAL SURVEILLANCE: No SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)Abbott is an Equal Opportunity Employer of Minorities/Women/Individuals with Disabilities/Protected Veterans.EEO is the Law link - English: http://webstorage.abbott.com/common/External/EEO_English.pdf EEO is the Law link - Espanol: http://webstorage.abbott.com/common/External/EEO_Spanish.pdf

Posted Yesterday

About Us Abbott   is about the power of health. For more than 125 years,   Abbott  has been helping people reach their potential — because better health allows people and communities to achieve more. With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life. Whether it’s next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

The people of  Abbott   come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people. They push the boundaries to help manage and treat some of life’s greatest health challenges.

We invite you to explore opportunities at  Abbott , to see if your talents and career aspirations may fit with our openings. An equal opportunity employer,  Abbott  welcomes and encourages diversity in our workforce.

Keywords: Abbott Laboratories, Santa Clara , Senior Systems Integration & Lab Service Engineer, Other , Santa Clara, California

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