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Senior Director, Business Operations

Company: ServiceNow
Location: Santa Clara
Posted on: September 18, 2020

Job Description:

Senior Director, Business Operations | 31144 Sr. Director / Director, Business Operations

ITOM/CMDB Product Line

This position reports to: VP & General Manager, ITOM/CMDB Business Unit

ServiceNow is making the world of work, work better for people.

ServiceNow IT Operations Management is about intelligent delivery, management and optimization of digital services. We help our customers gain complete visibility across all of their infrastructure and applications, deliver business service health with AIOps-driven alerting, insights, and automated remediation and optimize service delivery and spend. Our product line consists of multiple applications – ITOM Visibility, Health, Log Analytics, and Optimization – all powered by a single, consistent data model and service context through ServiceNow Service Graph and CMDB.

This is a unique opportunity to lead an operational excellence function for the second largest product line at one of the largest and fastest growing enterprise SaaS companies in the world.

We are looking for a strategic thinker and a business operations expert who will be part of the ITOM/CMDB Business Unit leadership team in this high visibility role.

What you are accountable for in this role:

Own the operating plan for the business, and track results and trends through KPIs and ongoing business reviews.

Identify and analyze key business questions to explore growth opportunities such as “where is the marketing & sales pipeline can we optimize?” or “what can we do to help customers deploy faster & ensure the best customer journey and outcomes?”

Assist with forecasting, budgeting, and three-year strategy development.

Manage and drive special strategic projects and cross functional initiatives.

Identify and implement ways for the business to run more efficiently.

Drive the operational cadence of a cross-functional leadership team.

In order to be successful in this role, we need someone who:

Has spent time sharpening their operations and strategy skills in a management consulting, corporate strategy or corporate development function

Understands how Enterprise SaaS businesses work and scale

Has expertise in leading and driving cross-functional projects and initiatives

Is very comfortable working with and advising executive audiences

Operates fluently in a fast-paced autonomous environment

Sets a high bar for themselves and for the business unit

Ideally, this candidate also has experience in the domain of IT Operations and/or AIOps

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented teams in the business.

Business Operations Role (further detail)

The key elements of the role include driving strategic and operational business projects by providing insights on the business; leading key programs and initiatives; developing and maintaining operational cadence; managing financial & headcount planning; partnering with key business partners (such as finance, HR).

Strategic & Operational Elements

Plan & coordinate data collection and materials for quarterly PBR and other mtgs

Coordinate timing & interlock of annual product strategy

Driving key insights on the business by leveraging key data/metrics on revenue, customers, pricing/packaging, investments, roadmap delivery, industry trends

Identify ways in which the business can operate more efficiently

Help identify and answer key strategy and business questions – for example- Where in our marketing & sales pipeline can we better optimize? What can we do to help customers deploy faster & ensure the best customer journey and outcomes? Are we focusing on the right areas & topics across our leadership team?

Track and follow-up on key action items re business performance & strategy

Planning

Conduct annual budget & headcount planning with business partners

Provide monthly reviews for tracking of OpEx and hiring with business partners

Partner with other groups to bring visibility for key product planning items into LT

Leading Key Programs

Drive execution of key programs as defined for success of the business – such as undeployed backlog / early warning system

Partner cross-functionally with other functional and BU organizations where appropriate

Provide oversight, direction and regular status updates on progress

Operational Cadence

Develop and maintain an operating calendar

Drive LT operating model and cadence; manage meeting logistics

Coordinate all hands, events, major meetings, cross-BU interlocks, etc.

Support completion of key activities in partnership with other groups (PGM, PM, Prod Success, etc) – e.g., talent management; GTM readiness

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

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Keywords: ServiceNow, Santa Clara , Senior Director, Business Operations, Other , Santa Clara, California

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