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Customer Success Engineer, Product Team

Company: CyberCoders
Location: Santa Clara
Posted on: November 21, 2020

Job Description:

This is an incredible opportunity to lead customer implementations from scratch in a fast-paced startup environment. Based in San Jose, we are a fast growing VC backed healthcare predictive analytics late-stage startup developing the next generation of truly game-changing, healthcare-related products. Our technology helps millions of people wait less at hospitals and specialty clinics across the country. Our customers include some of the nation's largest hospitals including Stanford, New York-Presbyterian, and more Are you interested in helping build software products that saves lives? Then, we cannot wait to meet you Please apply now as interviews are on-going next week.Top Reasons to Work with Us This is a chance to a fast-growing team of veteran executives and the brightest minds from Google, McKinsey, Stanford, MIT, Duke, and more. If hired, you'll be offered a competitive salary ($90k-135k DOE) bonus, outstanding benefits package, equity, 401(k) match program, immense career growth opportunities, flexible hours, a collaborative work environment, and other great perksWhat You Need for this Position MUST HAVE 2-8 years of experience in a client- or customer-facing role such as management consulting, enterprise product management, marketing or sales -Background in mathematics/statistics, engineering/physics, or data science -Proven experience in a client- or customer-facing role such as management consulting, enterprise product management, marketing or sales -Strong communication and organizational skills. A blog, article, or any writing is a huge plus -OBSESSION with customer happiness, success, and retention. Youre the type of person who will move mountains to solve problems and make people successful -Experience with data analysis using any tools: Tableau/Excel/Python/SPSS/R (We use Tableau) Highly Preferred but not Required: -Experience working on healthcare products / working with hospitals -Data or analytics products experience -Enterprise software products experienceWhat You Will Be Doing -Driving operational improvement at our customers through our products -Building/running analytics on customer operations and performance -Working with product managers, marketing and sales to ensure that our products are making our customers successful -Communicating technical requirements -Ensuring that customer IT and process teams clearly understand the data and setup needs for our product (as well as the transfer mechanisms) and coordinate required security and other audits -Independently managing customer implementations and taking ownership of the account after a sales close (Implementations are analytically intense process involving receiving accurate data, and ensuring key users are identified and accounts are all provisioned) -Establishing and maintaining strong relationships with key customer contacts -Monitoring customer operations and operational outcomes (using internal dashboards and customer calls) -Helping refine vision and strategy -Continuously educating inbound product managers on your customers stories and pain points -Contributing detailed feature ideas to the product roadmapInterviews are occurring next week, so email Lauren.DoversolaCyberCoders.com with your updated resume and apply now if you're interested.

Keywords: CyberCoders, Santa Clara , Customer Success Engineer, Product Team, Other , Santa Clara, California

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