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.Net Technical Lead (Merchandizing)

Company: E Solutions, Inc.
Location: Santa Clara
Posted on: November 21, 2020

Job Description:

10years of IT experience in critical .Net application support Experience in developing applications using Microsoft Technologies .NET, C, Q Basic, WPF, SQL Server, MSMQ , WCF Prior experience on Pervasive database or similar Knowledge on AWS Cloud deployment KnowledgeExperience with Merchandizing Should have experience in working in Production Support Environment. Experienced in working in Offshore Onsite model. Retail knowledge is a Plus Familiar with source control tools like GitHub, Gitlab, TFS Familiar with Application monitoring tools like SCOM, New Relic. Providing post implementation support to the production support team(s). Should have good understanding of ITIL process of Incident, Problem, Service request and release management. Experienced in any ITSM ticketing tool and understands the way Priority and status of a ticket is determined Strong Analytical and Problem Solving Skills Experience in any ITSM tool Support Roles and Responsibilities Playing the role of Production support SPOC from Onsite and coordinate and collaborate with Offshore team. Ensure proper handover to the support team from the development team post new functionality roll out. Work closely with the Offshore counterpart ensuring smooth execution of support. Should be able to communicate to business users and understand the requirements. Should have experience and very good understanding of SLAs and KPIs and work to meet the goals. Participate in P1P2 bridge calls and expedite the solution and Incident closure within SLA. Metrics generation and present to Client. Good Communication skills.

Keywords: E Solutions, Inc., Santa Clara , .Net Technical Lead (Merchandizing), Other , Santa Clara, California

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