.Net Technical Lead (Merchandizing)
Company: E Solutions, Inc.
Location: Santa Clara
Posted on: November 21, 2020
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Job Description:
10years of IT experience in critical .Net application support
Experience in developing applications using Microsoft Technologies
.NET, C, Q Basic, WPF, SQL Server, MSMQ , WCF Prior experience on
Pervasive database or similar Knowledge on AWS Cloud deployment
KnowledgeExperience with Merchandizing Should have experience in
working in Production Support Environment. Experienced in working
in Offshore Onsite model. Retail knowledge is a Plus Familiar with
source control tools like GitHub, Gitlab, TFS Familiar with
Application monitoring tools like SCOM, New Relic. Providing post
implementation support to the production support team(s). Should
have good understanding of ITIL process of Incident, Problem,
Service request and release management. Experienced in any ITSM
ticketing tool and understands the way Priority and status of a
ticket is determined Strong Analytical and Problem Solving Skills
Experience in any ITSM tool Support Roles and Responsibilities
Playing the role of Production support SPOC from Onsite and
coordinate and collaborate with Offshore team. Ensure proper
handover to the support team from the development team post new
functionality roll out. Work closely with the Offshore counterpart
ensuring smooth execution of support. Should be able to communicate
to business users and understand the requirements. Should have
experience and very good understanding of SLAs and KPIs and work to
meet the goals. Participate in P1P2 bridge calls and expedite the
solution and Incident closure within SLA. Metrics generation and
present to Client. Good Communication skills.
Keywords: E Solutions, Inc., Santa Clara , .Net Technical Lead (Merchandizing), Other , Santa Clara, California
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