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Technical Writer II

Company: Genesis10
Location: Santa Clara
Posted on: November 23, 2020

Job Description:

Genesis10 is seeking a Technical Writer for a 6 month contract position with our client in the SEO industry located in Palo Alto, CA. Summary This role will be responsible for creating and maintaining libraries of product support documentation and training for Health technologies, policies, and procedures. The Product Documentation and Training Specialist is responsible for maintaining and optimizing written documents, training, and other tools to help users of Health technologies. This role will collaborate closely with leaders from product, engineering, legal, and customer success teams. This role is responsible for ensuring materials are up to date, accurate, formatted according to established guidelines, and useful to multiple audiences across multiple channels. Top Responsibilities Interview and work with Health subject matter experts to fully understand product functionality and top user issues. Write and copy-edit training and documentation, including materials for troubleshooting, product setup, how to use product features, emerging issues, announcements, and processes. Work with cross-functional stakeholders to review documentation and training, execute on feedback, and gain final sign-off. Create basic graphics to supplement written content. Input, organize, and optimize the corpus of documentation and training within a content management system. Manage workflow and track assigned tickets. Facilitate the localization process for documents (however, no direct translation required for this role). Required Ability to deliver all the tasks listed above, in addition to meeting the requirements below. 4 years direct experience creating training documents meeting all of the same criteria below, in the form of slidesets and eLearning modules. Language U.S. English Audience Healthcare professionals and IT helpdesk, consumers Industry Medical software or other healthcare segment. 4 years direct experience writing and copy editing technical documentation meeting all of the following criteria Knowledge management Documents maintained in a content management system such as Zendesk, Atlassian Confluence, Connect Composer Portfolio of written documentation and training decks. Experience creating technical graphics using image editing software such as Photoshop, Illustrator, GIMP. Demonstrated track record of attention to detail, organization, and time management. Ability to manage multiple stakeholders and balance multiple competing priorities. Ability to communicate clearly with cross-functional teams. Ability to recognize the big-picture implications of each assignment and participate fully in discussions that extend beyond day-to-day task completion. Able to work as a W2 employee of Genesis10 (no corp to corp) Desired 2 years experience organizing and optimizing a large corpus of documentation in a system for easy access and usability. Experience using page layout software to design printed materials like user manuals. Experience using eLearning authoring tools to create online learning modules. Understanding of professional norms and regulations in the field of healthcare. If you have the described qualifications and are interested in this exciting opportunity, apply today About Genesis10 Genesis10 is a leading U.S. business and technology consulting firm with hundreds of clients needing proven talent and solutions to power their strategic initiatives. If you are a high performing business or IT professional with solid, referenced experience, we want to meet you. Genesis10 recruiters and delivery professionals are highly accomplished career advocates, who get to know you beyond your resume to position you with the opportunities that fit your skills, experience and aspirations. We have benefit options to fit your needs and a support staff that works with you from placement throughout your engagement project after project. To learn more about Genesis10 and to view all our available career opportunities, please visit us at www.genesis10.com "Genesis10 is an Equal Opportunity Employer, MFDV

Keywords: Genesis10, Santa Clara , Technical Writer II, Other , Santa Clara, California

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