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Onsite Enterprise Program Administrator

Company: Agilent
Location: Santa Clara
Posted on: February 18, 2021

Job Description:

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.
As a CrossLab Service Coordinator, your primary responsibilities will be to work with your assigned customer, service vendors, and others as required, to meet the customer's service requirements. This will include scheduling Preventative Maintenance and repair services, ensuring that service requests are acted on in a timely manner, and responding to customer requests and inquiries. You may also be responsible for recommending vendors, administrating procurement functions, and reporting costs.Principal Duties and Responsibilities:* Schedule on-site repair for contract, warranty, and trade requests.* Schedule all Preventive Maintenance and Compliance Services.* Maintain and use proper coding standards to ensure data accuracy.* Has ownership of Support delivery for the assigned customer.* Communicates with the customer to clearly identify and set expectations, addresses any expectation issues, and keep customers updated on the status of their call.* Manages customer feedback and communication.* Communicates with and manages schedules with 3rd party service providers.* Development of customer relationships, often requiring tact, persuasion, and negotiation skills.* Interfaces directly with External and Internal Customers of all levels.* Initiates escalation to Support Management of Customer issues.* Solves a broad range of problems varying in complexity, involving multi-departments.* End to end service management.* Understand service management asset delivery needs; service levels and cost.

Keywords: Agilent, Santa Clara , Onsite Enterprise Program Administrator, Other , Santa Clara, California

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