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Manager, Field Service Product Line Management IV (M5)

Company: appliedmat
Location: Santa Clara
Posted on: May 3, 2021

Job Description:

Job Description The Applied Global Services (AGS) ALD Service Business Unit (SBU) is seeking an ambitious candidate that possesses strong technical knowledge, preferably with Dielectric/Metal Deposition / Atomic Layer Deposition semiconductor equipment in the areas of hardware design, process engineering and optimization, customer fab operations, as well as business acumen. This person will work closely with ALD product field support, AGS operations, and AGS field service to ensure products have the documentation, spare part sourcing strategies, and maintenance capabilities required to be successful at customer sites. They will engage in early phases of the new product design cycle to ensure after-sale support planning is included from initial concept through final product release. They will also lead coordination between the AGS and ALD Business Unit field support teams to implement Customer Engineer (CE) training and certification programs, drive performance improvements on systems installed at customer sites worldwide, and quickly resolve customer issues at the lowest level. The candidate should have a passion for technical program management and possess strong communication skills; this is a strategic role and will suit someone who can drive growth in partnership with a cross-functional team. This position located in Santa Clara, CA or Taiwan. Key Responsibilities Owns product change management (PCM) and control Manages field service related activities, reviews, approves and filters all system feedback activities that will have customer impact Accuracy of customer shipped configurations and BOMs (Bill of Materials) NSR/NSO (Non-Standard Request) tracking Owns common modules roadmap and implementation post Phase 5 of ePLC. Implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction. Facilitates Intercompany communication to align on product strategies, provide guidance on pricing, spare level contents, and restricted part orders. Facilitates alignment meeting for product roadmap and market proliferation. Implementation of cost reduction roadmap. Manage strategic vendor issues. Manage all changes to the product after product release whether driven by engineering, quality, safety, customer demands or supply obsolesce Functional Knowledge Demonstrates depth and/or breadth of expertise in own specialized discipline or field. Business Expertise Interprets internal/external business challenges and recommends best practices to improve products, processes or services. Leadership May lead functional teams or projects with moderate resource requirements, risk, and/or complexity Problem Solving Leads others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions. Impact Impacts the achievements of customer, operational, project or service objectives; work is guided by functional policies Interpersonal Skills Communicates difficult concepts and negotiates with others to adopt a different point of view Position requires understanding of Applied Materials Global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values. #LI Qualifications Education:Bachelor's Degree Skills Certifications: Languages: Years of Experience:7 - 10 Years Work Experience: Additional Information Travel:Yes, 25% of the Time Relocation Eligible:Yes Applied Materials is committed to diversity in its workforce including Equal Employment Opportunity for Minorities, Females, Protected Veterans and Individuals with Disabilities.

Keywords: appliedmat, Santa Clara , Manager, Field Service Product Line Management IV (M5), Other , Santa Clara, California

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