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Senior Group Manager

Company: Neiman Marcus
Location: Santa Clara
Posted on: May 3, 2021

Job Description:

NEIMAN MARCUS GROUP

Neiman Marcus Group (NMG) has been the premier destination for luxury fashion and goods, superior service, and an elevated retail experience for more than a century.

What differentiates the organization from other luxury retailers are its unique assets: a strong store footprint, the most knowledgeable associates, an engaging online experience, solid brand partnerships, innovative digital and in-store experiences, the most loyal luxury customer base, and a strong balance sheet.

NMG offers associates an environment where everyone feels welcomed, nurtured, and empowered. Our associates are the heart of NMG. As an organization, NMG leads with love - love for customers, love for associates, and love for brand partners.

Summary: The Senior Group Manager is responsible for the evelvated sales experience of a group of departments within the Neiman Marcus store. They will be responsible for facilitating partnerships across functions, driving team towards goals, and leveraging team skills to build a customer-driven sales experience, all while being a steward of Neiman Marcus.

Responsibilities & Duties

Business Ownership

  • Drives towards the achievement of maximum sales and growth in line with company vision and values in partnership with other functional leads for group and department, if applicable

  • Oversees all aspects of merchandise and communications with merchant and vendor partners (e.g., presentation, returns, damages)

  • Manages team execution, anticipating and adjusting for risks and roadblocks to maintain operational excellence within team

  • Provides input on strategic objectives for the store and sets priorities accordingly for the group

  • Reviews business with applicable Buyers for departments within group and discusses action plans that will yield positive results

  • Owns Client Development function in stores to meet overall Client Development and selling KPIs

  • Continuously analyzes and develops understanding of internal and external customer behaviors, trends, and preferences, adjusting processes and standards accordingly (e.g., focus programs)

  • Plans and executes group budgets, following guidelines to minimize operating expenses and maximize revenue

  • Oversees and / or conducts audit compliance to enforce department and stockroom controls

  • Facilitates cross-functional communication across store departments to optimize collaborative efforts

  • Fulfills store senior leadership responsibilities, including attending daily, weekly, and monthly meetings, as applicable

People

  • Recruits, hires, trains, and develops Sales Experience and Client Development Leads, as applicable

  • Manages Sales Managers, Sales Associates, and Client Development Leads, as applicable

  • Recognizes outstanding Associate performance, addresses opportunities for improvement, and quickly resolves issues

  • Tailors leadership style to appropriately set expectations and coach for growth for different levels of direct reports

  • Achieves business goals by managing through others

  • Sets goals for team in alignment with department objectives and supports Associates in achieving them

  • Develops, motivates, and trains their team in all aspects of the group

  • Provides consistent and frequent communication so all team members are aware of the store vision, goals, and expectations

  • Oversees scheduling of group Associates with sensitivity to promotional calendar and business needs

Customer Experience

  • Champions NMG culture and values, and manages team to create a friendly, upbeat atmosphere where customer service is consistent with standards

  • Leads Client Development and partners with Market Client Development Manager, Brand Experience, Restaurants, Merchants, and Brand Managers to fulfill store strategic efforts

  • Oversees the floor to monitor coverage and presence
  • Maintains and models positive and productive relationships with vendors, customers, merchants, etc.

  • Builds a customer service-driven team, overseeing customer service efforts and escalations

  • Partners with functional leads for execution of in-store selling events

  • Seeks to help others by identifying and meeting the needs of the team, customers, partners, and the community

Qualifications

  • 7 years of relevant experience, luxury retail fashion experience preferred
  • Prior sales experience required
  • 4-year degree preferred
  • Proven track record achieving business results
  • History of building, leading, motivating, and coaching teams to achieve objectives
  • Business acumen and analytical skills (sales analytics, business strategy, knowledge of market)
  • Excellent oral and written communication skills
  • Strong attention to detail
  • "Win together" mentality
  • Basic proficiency with MS Office Product Suite, advanced proficiency preferred
  • Certain roles may require standing, bending, climbing stairs, and lifting and carrying up to 10 pounds
  • Associates must be willing to work a flexible schedule based on business need, which will include evenings, weekends, and holidays

Keywords: Neiman Marcus, Santa Clara , Senior Group Manager, Other , Santa Clara, California

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