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Senior Manager, Policy Management and Customer Trust

Company: ServiceNow
Location: Santa Clara
Posted on: May 3, 2021

Job Description:

Senior Manager, Policy Management and Customer Trust
Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States Full-time Region: AMS - North America and Canada Employee Type: Regular
Company Description

ServiceNow is making the world of work, work better for people. Our cloudbased platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.

We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Title: Senior Manager, Policy Management and Customer Trust

Company: Work matters. Its where we spend a third of our lives. And the workplace of the future is going to be a great place. We are dedicated to bringing that to life for people everywhere. Thats why we put people at the heart of everything we do.

People matter. Our people have a passion for learning, building, and innovating. Whether you are an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.

Role: We are seeking a motivated and experienced professional to join our Compliance and Ethics team as its Senior Manager of Policy Management and Customer Trust. This person will report the Chief Ethics and Compliance Officer and is responsible for developing ServiceNows next-gen compliance policy and customer trust compliance program and overseeing the customer trust compliance team.

What you get to do in this role: The job responsibilities include but not limited to the below:

Lead ServiceNows policy management and customer trust compliance function

Develop ServiceNows policy on policies and implement overall policy program

Establish the policy management governance framework

Establish process and procedures for policy creation, integration, change management and retirement

Manage a team of compliance professionals dedicated to ServiceNows Policy and Customer trust program

Work with document owners and content subject matter experts to ensure compliance with policy management and customer trust process

Manage internal and external customer compliance information request

Establish ServiceNows Compliance Certification Program which includes development of a streamlined process for review of contractual compliance certifications.

Define and build reporting for Key Results Indicators and Key Performance Indicators


To be successful in this role, we need someone who has:
A strong work ethic, exceptional judgment, and uncompromising integrity Strong management and leadership skills in support of leading a team and providing stakeholders with guidance on policy and procedures management Excellent interpersonal skills and proven ability to build strong and deep working relationships with internal stakeholders over multiple geographical locations A practical, proactive, collaborative and business-focused approach to problem solving with the ability to make sound decisions and exercise good judgement A minimum of 10 years hands on experience with compliance policy and procedures management
Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 , for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Senior Manager, Policy Management and Customer Trust
Building A,B,C 2225 Lawson Lane, Santa Clara, California, United States

Keywords: ServiceNow, Santa Clara , Senior Manager, Policy Management and Customer Trust, Other , Santa Clara, California

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