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Facilities Operations Manager

Company: US AMR-Jones Lang LaSalle Americas, Inc.
Location: Santa Clara
Posted on: May 3, 2021

Job Description:

About JLL -

We're JLL-a leading professional services and investment management firm specializing in real estate. We shape the future of real estate for a better world by using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have operations in over 80 countries and a global workforce of over 92,000 individuals. We believe a diverse and inclusive culture is one where everyone succeeds. That's why we're committed to creating an environment where we all feel welcomed, valued and empowered to achieve our full potential.

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a "perfect" candidate. JLL is a place where everyone can grow no matter how they identify or what background they bring with them. If you're a leader of any level or experience and this job description resonates with you, let's talk.

What this job involves

In consultation with senior account leadership, oversee the operation, staffing, performance and development of a team of highlyskilled technicians and managers in delivering Facilities Management and Maintenance in a Utilities environment.This position is responsible for achieving the expected level of service delivery as described in the Service Level Agreements and measured by the Key Performance Indicators.Additionally, the expected levels of service delivery must be achieved at the lowest possible cost and within the prescribed budget for each facility.

Responsibilities

  • Responsible for performance of team of technicians over multiple shifts or a large scale facility to perform maintenance and repair on client equipment and facilities systems.
  • Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
  • Drive performance as measured by client's Key Performance Indicators
  • Establish relationships with client Site Leads, business partners such as EHS leads and FM clientele to establish trust and credibility in the delivery of IFM services
  • Resolve FM issues at sites under purview, escalating when needed
  • Provide engineering guidance to Technician s as needed to ensure operations are aligned with site and portfolio goals and values
  • Develop and manage operating expense budgets for relevant sites including monthly variance reports
  • Initiate purchase order requests for goods and services for sites within responsibility
  • Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
  • Administer training to ensure compliance, readiness and competency of staff
  • Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
  • Work with Regional Manager to oversee the delivery of maintenance and repair services.
  • Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
  • Act as point of contact with site occupants, property management/ Landlords to coordinate FM activities and ensure client needs are met
  • Support the Regional Manager in the implementation of short and long-term projects for the client as requested.
  • Assist in the development and implementation of the annual account plan as identified by the Account Director.


Leadership/Employee Management
  • Develop a strong collaborative team-based environment.
  • Ensure compliance with JLL minimum operational audit and safety standards
  • Assist in the development and management of the detailed, zero-based annual operating budgets
  • Import JLL best practices in the interest of exceeding client goals and expectations
  • Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.


Sound like you? To apply you:
  • Minimum six to eight years' experience in Operations Management or Engineering role in an industrial environment containing critical manufacturing environments with a mixture of industrial and process oriented systems for building occupancy, laboratories, and manufacturing lines.
  • Engineering background preferred.
  • Experience in semiconductor industry is a plus
  • Experience with managing teams of 6 or more including managers, budget responsibilities, supplier management, problem solving, and client/ customer relations.
  • Must have solid knowledge of building/ mechanical, electrical systems (MEP)
  • Experience required using CMMS systems and reporting
  • Developing servicing schedules for Preventative Maintenance including critical equipment
  • Demonstrated communication skills written and verbal including negotiation and conflict resolution
  • Must have strong computer skills, including MS Excel, Word and Office
  • Strong organizational skills
  • Ability to align, motivate and lead a team including creating accountability
  • Bachelor's degree or equivalent work experience in Facilities Management or Engineering is preferred
  • Relevant training in MHE, Controls Systems, PIT as well as general building operations
  • Managing Budgets with adherence critical KPIs/Targets


What you can expect from us

We succeed together-across the desk and around the globe and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL.

Apply today!

Apply quoting reference REQ138159 at jll.com/careers

#LI-KS3

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at Accommodation.Reques@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Keywords: US AMR-Jones Lang LaSalle Americas, Inc., Santa Clara , Facilities Operations Manager, Other , Santa Clara, California

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