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Senior IT Manager, Employee Services

Company: Ampere Computing
Location: Santa Clara
Posted on: May 3, 2021

Job Description:

The Role

Our world class Information Technology team is seeking an Employee Services Manager responsible for all internally facing end user applications and services. This person is the face of IT and ensures we have the right tools, services, processes, and people to keep Ampere's ever-growing user base happy and productive.

What you'll do:

* Be part of an empowered culture where you are a key contributor to the success of the company. * Coaching and supporting a growing team of IT Service Desk agents around the world, focusing on increasing their impact on the company while providing first class customer service. * Manage Service Desk Operations and KPIs. * Provide escalation support for IT processes, hardware, software, and SaaS tools. * Ensuring policy adherence and providing support for both internal and external compliance audits. * Manager and perform New Hire Orientation. * Design, document, train, and support new procedures focusing on increasing efficiency across the enterprise. * Play a proactive role in our IT Operations Agile project sprints. * Work the Incident Response On-Call rotation as Incident Commander. * Proactively ensure high quality in the work your team delivers. * Collaborate with and seek feedback from partner teams. * Manage vendors to install and configure equipment.

What you bring:

* Ability to manage without authority. Experience managing and training IT support team members. * Inclusive, people-focused leadership skills. * Deep knowledge of FreshService, or similar ticketing system. * Experience managing medium complexity projects from planning to completion. * Technical experience in OSX, Windows, and Linux Operating Systems * Good understanding of SaaS applications such as Microsoft 365, Atlassian tools, Okta, Jamf, and 8x8. * Ability to troubleshoot networking related issues. * Demonstrable troubleshooting methodologies and root cause analysis. * Ability to collaborate with people inside and outside of your team across multiple time zones. * Experience managing service and procurement vendors.

Education:

* BS degree in Computer Science, Computer Engineering, or related technical field or equivalent experience.

Perks in Santa Clara

* Office has panoramic views of Silicon Valley * Garage parking * Gym and caf on campus * Healthy snacks, espresso and drinks * Standing /Ergo friendly desk set-up * Ping-pong/game room * Unlimited Flextime and 10+ paid holidays

Perks in Portland

* Walking distance of breweries, landscaped parks, art galleries, restaurants and shops * Garage parking * On-site bike parking and repair station * Gym * On-site caf, bar, and market * Roof top terrace with Willamette River views * Healthy snacks, espresso and drinks * Standing /Ergo friendly desk set-up * Game room * Unlimited Flextime and 10+ paid holidays

Our Company

Ampere is designing the future of hyperscale cloud and edge computing with the world's first cloud native processor. Built for the cloud with a modern 64-bit Arm server-based architecture, Ampere gives customers the freedom to accelerate the delivery of all cloud computing applications. With industry-leading cloud performance, power efficiency and scalability, Ampere processors are tailored for the continued growth of cloud and edge computing.

Our Story

Like the scientist behind its name, Ampere employees are innovators. We understand the needs of cloud computing and different software requirements. We are inventing what comes next and looking at everything from the structure of memory and how efficient the system is, to considerations on speed, cost of electricity and ability to cool. Power, size, weight and cost are driving the technology requirements and the innovation to come.

Our world class team of engineers, with depth and expertise in the cloud and semiconductor industries, is not only focused on the development of new semiconductor designs but also building out the first software ecosystem for Arm-based server processors. Through the Ampere approach to the cloud and edge, we give our customers the freedom to challenge the status quo and accelerate next-generation data centers for the most memory-intensive applications. Given the challenge we have outlined, we are building a culture of entrepreneurs that ensure customers come first, proactively approaching industry challenges in the areas of security, power and performance, delivering results that matter most.

Keywords: Ampere Computing, Santa Clara , Senior IT Manager, Employee Services, Other , Santa Clara, California

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