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Senior Content Writer/Editor - Technology & Marketing

Company: ServiceNow
Location: Santa Clara
Posted on: May 3, 2021

Job Description:

Company DescriptionServiceNow is making the world of work, work better for people. Our cloud"based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.We're looking for people who are ready to roll up their sleeves and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better. Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.Job DescriptionWhat you get to do in this role:Translate complex information and ideas into intuitive, engaging and effective explanations. Everything below is how you might be asked to deliver on this task.Execute the Now on Now Mission through content that will "support the telling of impactful and authentic Now on Now stories by our stakeholders that engage our customer audience".Thrive in a fast-paced, dynamic environment and prioritize and pivot accordingly to the current work demand.Communicate effectively and deliver presentations to groups at all levels and have the ability to answer questions with poise and confidence.Translate complex information and ideas into intuitive and effective explanationsDevelop compelling stories for executives and service owners to present in Executive Briefings, Tradeshows, Conferences, Webinars, and Customer Calls.Write scripts and speaker notes for live presentations, videos, web content, and other formatsFacilitate collaborative working sessions with ServiceNow executives and practitioners to capture their story in an authentic voice for internal and external targeted audiences.Generate fresh story concepts, narrative arcs, and creative themesCollaborate with content designers on creative themes, visual styles, and storyboardsCreate case studies, blogs, and articles about our employee experiences and business outcomes using ServiceNow solutions.Build templates and frameworks for delivering persuasive communications that are both analytically convincing and emotionally compellingLead development of new content and continuously improve content creation process to ensure quality, consistency and efficiency.Actively engage in social media to promote our content.Gain knowledge of our ServiceNow products and our internal adoption of those products. Stay current with new solution releases, changes in marketing campaigns and alignment to brand.Manage creation and maintenance of Now on Now communication materials including presentations, web content, case studies, video scripts, etc.,Learn ServiceNow products and Now platform to support your narrativesQualificationsIn order to be successful in this role, we need someone who:Has a Bachelor's degree or 8-10 years of equivalent relevant work experienceHas superior written and verbal communication skillsIs an independent self-starter and quick learner that is versatile in skillset with the ability to adjust to changing scope and schedule in a fast-paced environment.Shows the ability to collaborate cross-functionally to develop program-specific content - some of which is cross-product or multi-product related.Is comfortable editing, participating in peer reviews, and ensuring editorial standards are met.Has experience storytelling in the IT technology space (IT, Security, Enterprise Architecture, Cloud, Mobile Apps and related digital business programs/apps)Has experience researching story ideas to help thought leaders craft messages and support those messages with internal and external sourced data.Has experience with social mediaIs comfortable coaching and training others with their presentation skillsAdditional InformationServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or talent.acquisition@ for assistance.For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.SummaryType:Full-timeFunction: Information TechnologySDL2017

Keywords: ServiceNow, Santa Clara , Senior Content Writer/Editor - Technology & Marketing, Other , Santa Clara, California

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