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Lead Product Manager, Enrollment & Communications

Company: Financial Engines
Location: Santa Clara
Posted on: May 3, 2021

Job Description:

At Edelman Financial Engines, we believe every hardworking American deserves to move their financial life forward, and we're growing our team so we can help more clients every day.

At Edelman Financial Engines (EFE), product managers use an agile management mindset to lead cross-functional teams called squads that own a product (like the Client Portal or Trading Platform) and have the skills necessary to deliver effective solutions for our financial planners and clients. "Effective solutions" are:

  • Valuable, meaning our planners and clients are better off using it and choose to adopt,
  • Viable, meaning the solution works within the constraints of the business,
  • Usable, meaning planners and clients can figure out how to use it, and
  • Feasible, meaning our engineers have the skills and technology to implement it.

The product manager is accountable for ensuring the solution is valuable and viable. Creative (meaning UXD, content strategy, and user research) is accountable for ensuring the solution is usable. And engineers are accountable for ensuring the solution is feasible.

Product managers need to lead their squads with a clear understanding of the business constraints - from marketing, the field, finance, legal, compliance, etc. They also must contribute a deep knowledge of our planners and/or clients as users, and the data about how those users engage with our products. Finally, product managers need to understand industry trends and the competitive landscape in our space.

Consistent innovation is the result of each member of the squad contributing their passion and ideas. Product managers should be collaborating closely with product designers, engineers, the field, marketing, and others to discover effective solutions, and then work together to deliver those solutions to the market.

At EFE, our goal is to empower squads to figure out the best solutions to the problems that need to be solved - and we also hold them accountable to the results. Shipping product is necessary, but not enough. We need product managers who are not afraid of signing up for results, even when that means they need the support of others to achieve them.

As a Lead Product Manager in charge of the Enrollment & Communications Squad, you'll be working with business, marketing, technology and operations and teams to shape an industry-leading Workplace Product to shape an industry-leading Workplace Product that brings together technology and financial planners. Your product solutions will help millions of Americans achieve their financial goals.

Responsibilities:

  • Grow our enrolled client base by developing innovative solutions and engaging experiences across digital, email and print channels
  • Enhance communication platform to drive scalable and personalized client journeys
  • Work with design, content, and user research teams to discover the needs of our users
  • Translate user needs into product requirements and maintain a product roadmap
  • Create detailed user stories and manage deliverables in an agile environment
  • Shepherd products through stakeholder reviews, including legal, compliance, and investment management
  • Apply rigorous data analytics to continuously improve the customer experience and drive better business results
  • Represent EFE externally on projects with key partner engagement

Requirements:

  • 5-8 years of product management experience, preferably with an omni-channel product
  • Professional experience in financial services, especially financial planning, investment management, defined contribution plans, or financial advice is a plus
  • Strong customer orientation and understanding of needs for both clients, planners, and other internal customers
  • Extensive experience writing user stories and working with agile teams to execute
  • Strong relationship-building skills and the ability to influence and collaborate across the organization and at all levels
  • Proven analytical and creative problem-solving skills
  • Experience with agile management processes a plus
  • BA/BS required; MBA preferred

This role may be based in Santa Clara, CA or Boston, MA.

About Edelman Financial Engines

Since 1986, Edelman Financial Engines has been committed to always acting in the best interest of our clients. We were founded on the belief that all American investors - not just the wealthy - deserve access to personalized, comprehensive financial planning and investment advice. Today, we are America's top independent financial planning and investment advisor, as recognized by Barron's1, with 150+ planner offices across the country and entrusted by more than 1.2 million clients to manage more than $260 billion in assets2. Our unique approach to serving clients combines our advanced methodology and proprietary technology with the attention of a dedicated personal financial planner. Every client's situation and goals are unique, and the powerful fusion of high-tech and high-touch allows Edelman Financial Engines to deliver the personal plan and financial confidence that everyone deserves.

For more information, visit www.EdelmanFinancialEngines.com

2021 Edelman Financial Engines, LLC. Edelman Financial Engines is a registered trademark of Edelman Financial Engines, LLC. All advisory services offered through Financial Engines Advisors L.L.C. (FEA), a federally registered investment advisor. Results are not guaranteed.

For California residents, please see the link for the Privacy Notice for Candidates. California law requires that we provide you this notice about the collection and use of your personal information. Please read it carefully and reach out to Jill O'Connell (857-305-8555 or joconnell@edelmanfinancialengines.com) with any questions.

Edelman Financial Engines encourages success based on our individual merits and abilities without regard to race, color, religion, creed, sex, gender identity or expression, sexual orientation, pregnancy, marital, domestic partner, or civil union status, national origin, citizenship, ancestry, ethnic heritage, genetic information, age, legally recognized disability, military service or veteran status.

1 The 2020 America's Best RIA Firms Independent Advisory Firm Ranking issued by Barron's is qualitative and quantitative, including assets managed, technology spending, staff diversity, succession planning, the size and experience of teams, and the regulatory records of the advisors and firms. Firms elect to participate but do not pay to be included in the ranking. Investor experience and returns are not considered.

2 Data as of 12/31/20.

Keywords: Financial Engines, Santa Clara , Lead Product Manager, Enrollment & Communications, Other , Santa Clara, California

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