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Manager, Technical Writing (SASE)

Company: Palo Alto Networks, Inc.
Location: Santa Clara
Posted on: June 8, 2021

Job Description:

At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. The Palo Alto Networks TechDocs team directly helps our customers improve their security posture to best protect against cyber threats. As a part of the R&D organization, we work hands-on with products throughout the development cycle to serve as the voice of our users and ensure that our customers know how to use our products in a way that will give them the best possible security posture. In this role specifically, you'll lead the charge in developing content to help our customers quickly and easily set up their secure access service edge (SASE) environments. You and your team will collaborate with product management, engineering, UX, and QA teams to develop content to help our customers provide secure access to the data and applications their users need regardless of their location. Must have knowledge in network security, SD-WAN, or networking. Proven track record of leading writing teams. Experience planning and managing complex projects. Adept with team collaboration and release tracking tools (Jira and Confluence,G Suite tools). Proficient with source control tools (Perforce, Git). Experience with topic-based writing (DITA or XML authoring). Experience using digital adoption tools to create in-product walkthroughs a plus (Pendo). About You: Proven leadership" You like to mentor writers and help them develop the skills to produce high-quality documentation. Facility with technology"You're curious, like to be hands-on with the products, and you can empathize with the challenges our customers face. Organization"You can architect content so that users can easily find what they need when they need it. You can effectively track and coordinate multiple projects across the team. Initiative"You're not afraid to propose changes to improve process and quality to enable a better customer experience and you are relentless in hunting down the information you need. Interpersonal skills"You are able to work with developers, QA, PMs, customers, SEs, Support, and within the TechDocs team to successfully gather information required to understand the problems our users are facing and the ways our products help to solve them. Problem solving skills"You have strong critical-thinking skills and use them to ensure that you are providing just the information our users need to complete the task at hand. Strategic thinker"You're always looking ahead. You're able to anticipate what's next and are thinking about how we can meet our users' needs not only today, but tomorrow as well. Transparent communicator"When tracking and coordinating projects, you communicate project goals, dependencies, and deadlines to all stakeholders. You like to make sure that everyone is working with the same information, you work towardsbuilding consensus, and youset expectations effectively. I learned English from American movies. Some people would put satellites on their rooftops and cover them with bedsheets so they couldn't be detected by helicopters. I smuggled VHS tapes under my shirt and carried them home on my bike " I could have been executed for smuggling Hot Shot! Part Deux, in which they make fun of Saddam. Pirates were the biggest concern for those sailing in the Gulf of Thailand, as they had been known to slaughter innocent people, so we took the long way to avoid them, meaning that our journey took 10 days instead of the three we'd expected. Fortunately, my manager at the time had always been helpful and approachable, and the culture has been one that is supportive of internal mobility. So I went for it! I explained to him that I was really interested in a Systems Engineer position, but that I'd earned a degree in marketing and had no real technical background. I asked for his thoughts on what it would take for me to make that transition. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Keywords: Palo Alto Networks, Inc., Santa Clara , Manager, Technical Writing (SASE), Other , Santa Clara, California

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