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Customer Project Manager

Company: Ericsson
Location: Santa Clara
Posted on: June 9, 2021

Job Description:

As the tech firm that created the mobile world, and with more than 54,000 patents to our name, we've made it our business to make a mark. When joining our team at Ericsson you are empowered to learn, lead and perform at your best, shaping the future of technology. This is a place where you're welcomed as your own perfectly unique self, and celebrated for the skills, talent, and perspective you bring to the team. Are you in?

Come, and be where it begins.

Our Exciting Opportunity!

We are looking for a Global Customer Program Manager (CPM) who will work in the North America Managed Services organization, supporting the global Hyperscalers customer account.

You will make use of industry leading tools and methodologies to position programs for success! This role will lead all aspects of governance and strategy as you work to deliver global solutions utilizing Ericsson and 3rd party products and services. The primary focus is to understand customers' needs and provide superior services by creating outstanding business value for our customers through cost effective and innovative solutions.

The CPM will collaborate with internal delivery teams, sales teams and customer.

If this sounds like your expertise, we want you on our team!

You will

  • Supervise all areas of program management including financials, approvals, achievements, risks, program actions, tools etc.
  • Be part of the customer leadership team and in a matrix reporting model to the Managed Services COO
  • Manage changes of customer contracts (price, SLA, etc.)
  • Secure accuracy in business enablement of Ericsson and customer's financial systems
  • Oversee team of offshore project administrators
  • Create and track intracompany purchase orders
  • Manage and secure program resource budget adherence
  • Oversee customer billing and payment coordination
  • Reconcile global financials of revenue and cost of sales
  • Propose and ensure accurate business forecasts
  • Manage financial program status reporting to partners
  • Track and report on program cost efficiency activities
  • Drive continuous improvement for processes, methods, tools and automation

To be successful in the role you must have

  • A Bachelor's Degree or higher education
  • Project Management Certification-PMP or willing to secure PMP certification within 1 years
  • Three years or more of project management experience or relevant leadership roles in project delivery
  • Superior Excel skills for data modeling and analytics
  • An eye for creating simple & striking customer presentation (Power Point)
  • Solid people leadership and presentation skills, working with key partners such as (customer, engineers, developers and sales team)
  • Ability to work across multiple time zones depending on customer location
  • Well organized and ability to manage multiple concurrent actions with ease
  • Experience being a part of large global teams with technical deliveries using a variety of methodologies such as Agile and DevOps

Whats in it for you?

Here at Ericsson, our culture is built on over a century of courageous decisions. With us, you will no longer be dreaming of what the future holds - you will be redefining it. You won't develop for the status quo, but will build what replaces it. Joining us is a way to move your career in any direction you want; with hundreds of career opportunities in locations all over the world, in a place where co-creation and collaboration are embedded into the walls. You will find yourself in a speak-up environment where empathy and humanness serve as cornerstones for how we work, and where work-life balance is a priority. Welcome to an inclusive, global company where your opportunity to make an impact is endless.

What happens once you apply?

To prepare yourself for next steps, please explore here:

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and may be required to perform additional job tasks required by the manager.

We are proud to be an EEO/AA employer M/F/Disabled/Veterans. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

We provide equal employment opportunities without regard to race, color, gender, sexual orientation, transgender status, gender identity, gender expression, marital status, pregnancy, parental status, religion, political opinion, nationality, ethnic background, social origin, social status, indigenous status, disability, age, union membership or employee representation and any other characteristic protected by local law or Ericsson's Code of Business Ethics.

Ericsson will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Ericsson or (c) consistent with Ericsson's legal duty to furnish information. 41 CFR 60-1.35(c)

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at or (866) 374-2272 for further assistance.

Primary country and city: United States (US) || || Santa Clara || [[mfield2]]

Nearest Major Market: San Jose

Nearest Secondary Market: Palo Alto

Job Segment: Project Manager, Program Manager, Manager, Data Modeler, Technology, Management, Data

Keywords: Ericsson, Santa Clara , Customer Project Manager, Other , Santa Clara, California

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