GTM Process Manager
Location: Santa Clara
Posted on: June 9, 2021
ServiceNow is making the world of work, work better for people.
Our cloudbased platform and solutions deliver digital workflows
that create great experiences and unlock productivity for employees
and the enterprise. We're growing fast, innovating faster, and
making an impact on our customers' and employees' lives in
significant and important ways. With over 6,900 customers, we serve
approximately 80% of the Fortune 500, and we're on the 2020 list of
FORTUNE World's Most Admired Companies.
We're looking for people who are ready to jump right in and help
us build on our incredible momentum, our diverse, engaged
workforce, and our purpose to make the world of work, work
Learn more on Life at Now blog and hear from our employees about
their experiences working at ServiceNow.
We are seeking an experienced GTM Process Manager to partner
with business, IT/systems, and BI/analytics stakeholders to
optimize processes, systems, and controls to support growth and
increase productivity of our Sales Operations teams. The preferred
candidate has experience in designing and implementing global
processes that drive process efficiency, automation, and risk
The ideal candidate is a proactive, self-starter with a "can do"
attitude who takes responsibility to develop, communicate, and
drive key workstreams. They will effectively partner with
cross-functional teams and all levels of the organization.
- Lead end-to-end projects to improve processes, systems, and
controls to drive business results and improve the productivity of
Sales Operations teams
- Maintain a thorough understanding of sales operations process,
systems, and controls including develop documentation and metrics
to evaluate existing workflows
- Conduct on-going research and analysis to benchmark against
industry and internal best practices, and build business cases to
prioritize, gain cross-functional buy-in, and secure resources for
projects to implement best practices, process optimization and
- Partner with IT and Analytics to enhance systems and automate
workflows, and Sales and Operations on requisite change management
initiatives including enablement and aligning incentives
- Manage the timely completion of project milestones, proactive
communications to ensure stakeholder alignment and coordination,
and analytics to assess impact and drive accountability
- Be a "change agent" to drive a culture of operational
To be successful in this role you have:
- 6+ years of Sales Operations experience leading process
analysis and redesign efforts and or operations experience.
- Bachelor's degree in an analytical field (e.g., Finance,
- Strong analytical and problem-solving ability and be able dive
into technical details and design analytics solutions
- Excellent communication (verbal and written), presentation, and
- Comfortable and flexible working in a fast-paced,
collaborative, cross-functional environment
- Ability to present complex processes in easy-to-understand
terms to technical and non-technical stakeholders to receive
approval and prioritization
- Effectively manage multiple projects with competing due dates,
present status to executive stakeholders, and escalate concerns
regarding resources, timeline obstacles and prioritization
- Considerable skills in process improvement, business
transformation, communication, problem solving, project management,
and team building
- Working knowledge of CRM (e.g., Salesforce, Dynamics 365),
Tableau, Power BI, SQL, and Anaplan
ServiceNow is an Equal Employment Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, creed, religion, sex, sexual
orientation, national origin or nationality, ancestry, age,
disability, gender identity or expression, marital status, veteran
status or any other category protected by law.
If you are an individual with a disability and require a
reasonable accommodation to complete any part of the application
process, or are limited in the ability or unable to access or use
this online application process and need an alternative method for
applying, you may contact us at +1 (408) 501-8550, or
firstname.lastname@example.org for assistance.
For positions requiring access to technical data subject to
export control regulations, including Export Administration
Regulations (EAR), ServiceNow may have to obtain export licensing
approval from the U.S. Government for certain individuals. All
employment is contingent upon ServiceNow obtaining any export
license or other approval that may be required by the U.S.
Keywords: ServiceNow, Santa Clara , GTM Process Manager, Other , Santa Clara, California
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