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GTM Process Manager

Company: ServiceNow
Location: Santa Clara
Posted on: June 9, 2021

Job Description:

Company Description

ServiceNow is making the world of work, work better for people. Our cloudbased platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

We are seeking an experienced GTM Process Manager to partner with business, IT/systems, and BI/analytics stakeholders to optimize processes, systems, and controls to support growth and increase productivity of our Sales Operations teams. The preferred candidate has experience in designing and implementing global processes that drive process efficiency, automation, and risk mitigation.

The ideal candidate is a proactive, self-starter with a "can do" attitude who takes responsibility to develop, communicate, and drive key workstreams. They will effectively partner with cross-functional teams and all levels of the organization.

Core Responsibilities

  • Lead end-to-end projects to improve processes, systems, and controls to drive business results and improve the productivity of Sales Operations teams
  • Maintain a thorough understanding of sales operations process, systems, and controls including develop documentation and metrics to evaluate existing workflows
  • Conduct on-going research and analysis to benchmark against industry and internal best practices, and build business cases to prioritize, gain cross-functional buy-in, and secure resources for projects to implement best practices, process optimization and automation
  • Partner with IT and Analytics to enhance systems and automate workflows, and Sales and Operations on requisite change management initiatives including enablement and aligning incentives
  • Manage the timely completion of project milestones, proactive communications to ensure stakeholder alignment and coordination, and analytics to assess impact and drive accountability
  • Be a "change agent" to drive a culture of operational excellence


To be successful in this role you have:

  • 6+ years of Sales Operations experience leading process analysis and redesign efforts and or operations experience.
  • Bachelor's degree in an analytical field (e.g., Finance, Operations, Engineering)
  • Strong analytical and problem-solving ability and be able dive into technical details and design analytics solutions
  • Excellent communication (verbal and written), presentation, and documentation skills
  • Comfortable and flexible working in a fast-paced, collaborative, cross-functional environment
  • Ability to present complex processes in easy-to-understand terms to technical and non-technical stakeholders to receive approval and prioritization
  • Effectively manage multiple projects with competing due dates, present status to executive stakeholders, and escalate concerns regarding resources, timeline obstacles and prioritization
  • Considerable skills in process improvement, business transformation, communication, problem solving, project management, and team building
  • Working knowledge of CRM (e.g., Salesforce, Dynamics 365), Tableau, Power BI, SQL, and Anaplan


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550, or for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Keywords: ServiceNow, Santa Clara , GTM Process Manager, Other , Santa Clara, California

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