At Palo Alto Networks everything starts and ends with our
Being the cybersecurity partner of choice, protecting our
digital way of life.
We have the vision of a world where each day is safer and more
secure than the one before. These aren't easy goals to accomplish -
but we're not here for easy. We're here for better. We are a
company built on the foundation of challenging and disrupting the
way things are done, and we're looking for innovators who are as
committed to shaping the future of cybersecurity as we are.
Palo Alto Networks is looking for a Sr. Salesforce Business
Analyst to assist the Global Support Operations Team in
coordinating projects for the salesforce track in all phases of the
program development life cycle. Our BA's manage the full life cycle
of technical projects and programs to deliver high quality services
for our customers with predictability. They bring order to chaos by
thinking holistically and working cross functionally to design and
improve processes and tools.
Palo Alto Networks is looking for a Sr. Business Analyst to
assist the Global Customer Services Operations Team in coordinating
projects for Salesforce as well as other technology tracks through
all phases of the requirement development lifecycle. This BA will
assist various Product Owners manage the full life cycle of
technical projects and programs to deliver high quality services
for our customers with predictability. The BA will help bring order
to chaos by thinking holistically and working cross functionally to
design and improve processes and tools. They must be comfortable
working with both highly technical and non-technical disciplines to
ensure that program inputs and requirements are transformed into
appropriate outputs and results. The ideal candidate should be able
to identify, manage, and mitigate risks, and create repeatable
processes allowing scale and leverage. They must have knowledge of
Support and Services business processes and a desire to help build
the infrastructure to enable an Enterprise Class service and
support organization. We are looking for people who thrive in a
fast paced, dynamic environment and can take something from idea to
execution with ease.
Bachelor's degree in Business Administration or Information
Technology is required.
7+ years program management experience leading programs of
Excellent communication (verbal and written), interpersonal and
Experience working in High Technology Support organizations is
Understanding of SCRUM Agile Methodology.
Working understanding of Jira.
Ability to understand complex business problems and interpret
business and technical requirements.
Experience with Salesforce is required, experience with Sales
and Services Cloud is a plus. Salesforce Certifications including
Administrator Certifications like ADM 201 or ADM 211 is desired
- Experience with various Web Technologies and understanding of
Object Oriented Programming and Databases is a plus.
We're a fast-growing, immensely successful organization because
of our people and products (built and supported by our people). We
work the frontlines against cyberthreats and attacks, protecting
everyday transactions in the digital environment. It means we're
good at scaling quickly to new threats, get fulfillment from
resolving new problems, and think about things just plain
We're trailblazers that dream big, take risks, and challenge
cybersecurity's status quo. It's simple: we can't accomplish our
mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all
qualified individuals with a disability. If you require assistance
or an accommodation due to a disability or special need, please
contact us at firstname.lastname@example.org.
Palo Alto Networks is an equal opportunity employer. We
celebrate diversity in our workplace, and all qualified applicants
will receive consideration for employment without regard to age,
ancestry, color, family or medical care leave, gender identity or
expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, political
affiliation, protected veteran status, race, religion, sex
(including pregnancy), sexual orientation, or other legally
ion will be kept confidential according to EEO guidelines.