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Global Customer Services, Senior Business Analyst

Company: Palo Alto Networks Inc.
Location: Santa Clara
Posted on: June 12, 2021

Job Description:

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Palo Alto Networks is looking for a Sr. Salesforce Business Analyst to assist the Global Support Operations Team in coordinating projects for the salesforce track in all phases of the program development life cycle. Our BA's manage the full life cycle of technical projects and programs to deliver high quality services for our customers with predictability. They bring order to chaos by thinking holistically and working cross functionally to design and improve processes and tools.

Description

Palo Alto Networks is looking for a Sr. Business Analyst to assist the Global Customer Services Operations Team in coordinating projects for Salesforce as well as other technology tracks through all phases of the requirement development lifecycle. This BA will assist various Product Owners manage the full life cycle of technical projects and programs to deliver high quality services for our customers with predictability. The BA will help bring order to chaos by thinking holistically and working cross functionally to design and improve processes and tools. They must be comfortable working with both highly technical and non-technical disciplines to ensure that program inputs and requirements are transformed into appropriate outputs and results. The ideal candidate should be able to identify, manage, and mitigate risks, and create repeatable processes allowing scale and leverage. They must have knowledge of Support and Services business processes and a desire to help build the infrastructure to enable an Enterprise Class service and support organization. We are looking for people who thrive in a fast paced, dynamic environment and can take something from idea to execution with ease.

Qualifications

  • Bachelor's degree in Business Administration or Information Technology is required.

  • 7+ years program management experience leading programs of significant complexity.

  • Excellent communication (verbal and written), interpersonal and negotiations skills

  • Experience working in High Technology Support organizations is preferred.

  • Understanding of SCRUM Agile Methodology.

  • Working understanding of Jira.

  • Ability to understand complex business problems and interpret business and technical requirements.

  • Experience with Salesforce is required, experience with Sales and Services Cloud is a plus. Salesforce Certifications including Administrator Certifications like ADM 201 or ADM 211 is desired

  • Experience with various Web Technologies and understanding of Object Oriented Programming and Databases is a plus.

Additional Information

We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting everyday transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

ion will be kept confidential according to EEO guidelines.

Keywords: Palo Alto Networks Inc., Santa Clara , Global Customer Services, Senior Business Analyst, Other , Santa Clara, California

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