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Senior Technical Writer

Company: Palo Alto Networks Inc.
Location: Santa Clara
Posted on: June 12, 2021

Job Description:

Company Description

Our Mission

At Palo Alto Networks everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Job Description

Your Career

As a member of the Prisma Cloud Technical Documentation team, which is a part of the Product Management function, you are integral to delivering the best product experience.

You will be actively involved through all stages of the release life cycle (conception, definition, development, release and post-release activities) and the tactical activities of documenting and evangelizing the Network Security features and capabilities that drive the Cloud Native Security Platform. In this role, you will help our customers consistently secure their applications and infrastructure hosted on-premises, in the public cloud, and hybrid cloud environments. Your effort will directly contribute in helping our users fully utilize the investment in Prisma Cloud and generate fewer calls to our support organization. We invite you into a team that strives to deliver high quality content, in a creative, fun, and inclusive atmosphere.

Your Impact

  • Collaborate with other stakeholders in setting up, deploying the agent on workloads, and configuring the platform to understand the end-to-end workflow.
  • Create documentation and related content for the cloud Network Security module of our Cloud Native Security Platform.
  • Develop quality content (written, visual, multimedia), and deliver content on schedule with product releases.
  • Identify content gaps and address them as needed with best practices, workflow enhancements to improve setup, configuration and operational efficiency, and troubleshooting information.
  • Own the authoring and publishing processes to make content accessible to our users.


Your Experience

  • Experience with automating documentation publishing.
  • Experience with using GitHub, Git for source control, and publishing on AEM or Hugo is desirable.
  • Authoring experience with AsciiDoctor and/or DITA is a plus.
  • Knowledge of cloud computing platforms, Kuberbetes and cloud native infrastructure, and security technologies that protect applications and infrastructure.
  • Experience documenting the deployment of network firewalls, and /or public cloud network infrastructure such as load balancers, VPC networking,virtual network appliances. Understanding of microsegmentation as a foundational network security strategy to reduce cloud attack surface and build a zero-trust posture is a plus.
  • A hands-on approach to the technology and products being documented.
  • Keen to learn new technologies quickly, and work in a fast-paced environment.
  • Strong team player with good communication, organization, and interpersonal skills.
  • Ability to drive, follow, and evangelize cross-team processes, and interact with our customers and internal teams to improve documentation.

Additional Information

The Team

To stay ahead of the curve, it's critical to know where the curve is and how to anticipate the changes we're facing. For the fastest-growing cybersecurity company, the curve is the evolution of cyberattacks and the products and services that proactively address them. Our Product Management team helps us do just that.

Our Commitment

We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.


Keywords: Palo Alto Networks Inc., Santa Clara , Senior Technical Writer, Other , Santa Clara, California

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