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Biopharma Workflow and Application Support Scientist – LCMS

Company: Agilent
Location: Santa Clara
Posted on: July 22, 2021

Job Description:

Agilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about Agilent is available at

We are looking for a talented problem solver to join our team! The Biopharma field is expanding rapidly as are the customers. Helping improve the overall quality of life working with the pharmaceutical industry and others to support the ever-changing healthcare field. 

Primary responsibilities for this role are to provide post-sales support and to develop the support strategy for new products.

  • Uses in-depth technical or scientific knowledge and product expertise to resolve product support escalations. May interact directly with customers or provide deep support internally to Field Service Engineers, Remote Engineers, or customer call center personnel
  • For new products ensures support plan, repair levels, and production support plans are developed and implemented
  • May interact with marketing, sales, technical support, QA, manufacturing, product development, etc. as well as external customers to ensure that products have necessary features, cost parameters, supportability goals, reliability targets and release schedules
  • May develop and deliver technical training to the Agilent technical support teams, such as field service and remote service engineers
  • Leads technical marketing projects requiring coordination with other functions

This is an on-site position within Santa Clara, CA 

Keywords: Agilent, Santa Clara , Biopharma Workflow and Application Support Scientist – LCMS, Other , Santa Clara, California

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