Biopharma Workflow and Application Support Scientist – LCMS
Location: Santa Clara
Posted on: July 22, 2021
Agilent inspires and supports discoveries that advance the
quality of life. We provide life science, diagnostic and applied
market laboratories worldwide with instruments, services,
consumables, applications and expertise. Agilent enables customers
to gain the answers and insights they seek -- so they can do what
they do best: improve the world around us. Information about
Agilent is available at www.agilent.com.
We are looking for a talented problem solver to join our team!
The Biopharma field is expanding rapidly as are the customers.
Helping improve the overall quality of life working with the
pharmaceutical industry and others to support the ever-changing
Primary responsibilities for this role are to provide post-sales
support and to develop the support strategy for new products.
- Uses in-depth technical or scientific knowledge and product
expertise to resolve product support escalations. May interact
directly with customers or provide deep support internally to Field
Service Engineers, Remote Engineers, or customer call center
- For new products ensures support plan, repair levels, and
production support plans are developed and implemented
- May interact with marketing, sales, technical support, QA,
manufacturing, product development, etc. as well as external
customers to ensure that products have necessary features, cost
parameters, supportability goals, reliability targets and release
- May develop and deliver technical training to the Agilent
technical support teams, such as field service and remote service
- Leads technical marketing projects requiring coordination with
This is an on-site position within Santa Clara,
Keywords: Agilent, Santa Clara , Biopharma Workflow and Application Support Scientist – LCMS, Other , Santa Clara, California
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