Tiffany & Co the name instills images of
Beauty, Romance and the iconic Blue Box. It is a Symbol of
Excellence. For 175 years, Tiffany has created a legacy of
exquisite designs and romantic ideals. Tiffany & Co.'s rich
heritage of celebrated artists, historic milestones and magnificent
jewelry creates the foundation from which our employees build upon
each day. Tiffany employees are passionate, kind and professionally
committed. We hold ourselves and our co-workers to very high
standards. We continually educate ourselves about new merchandise
collections, cultures and the evolving luxury market. Our respect
and love for the brand creates a workplace like no other.
We expect our employees to deliver the
Tiffany Experience to each and every client and Tiffany is
committed to creating an organization that recognizes and rewards
excellence in service of this promise. For us, it is a dream to be
associated with a company that is forever aligned with exquisite
craftsmanship, timeless design and a dedicated commitment to
The Operations Professional is the heart of
the back of house operations in a Tiffany store. The Operations
Professional has strong communication and problem solving skills
and works effectively with sales professionals, management,
corporate partners and clients to drive store sales and
profitability. Duties include providing exceptional client service,
order fulfillment, inventory management, and ensuring merchandise
is delivered; all with the Tiffany Touch.
Sales: Deepen the relationship with
our clients to drive lifetime loyalty and spend. Carry out
operations functions to support the store in consistently achieving
or exceeding monthly, quarterly and annual store sales plan.
Capture data during client interactions to cultivate new and
existing clients. Effectively handle internal and external phone
and e-mail correspondence and partner with Sales Professionals and
management to optimize sales opportunities.
Service: Elevate in store experience
consistently delivering memorable moments. Demonstrate passion as a
Tiffany brand ambassador by providing the Tiffany Touch during
every client interaction. Demonstrate Client Experience Behaviors
identified within the TEI program (Voice of Client Survey). Execute
best practices by optimizing hospitality and store amenities to
create unique experiences and take action on TEI performance and
client feedback. Utilize deep knowledge of product, service, and
care and handling instructions to maximize client satisfaction
during each interaction.
Operational Excellence: Provide
exceptional operational support to drive sales and service. Execute
daily tasks such as order fulfillment, shipping, receiving and
replenishment, cleaning jewelry, transferring merchandise, taking
in jewelry repairs and cleaning merchandise, following company
operational policies and procedures. Monitor and reconcile
merchandise inventory, using reports and systems to assess
inventory accuracy, report discrepancies to management or corporate
partners.Partner and communicate effectively with Sales
Professionals, management and clients to respond and follow up on
requests for assistance in product and service information,
service, repairs, shipping and inventory quickly and accurately.
Support Company operations efficiency objectives by ensuring all
activities maximize productivity and by providing feedback on
process changes through appropriate channels.
- Strong Analytical skills
- Proficient in Microsoft Word and Excel.
- Ability to work retail store hours as necessary, including
nights, weekends and holidays.
- Organized and detail oriented
- Flexibility to perform different tasks based on day-to-day
- Must have authorization to work in the United States or in the
country where the position is based.
- A college/university degree.
- Graduate gemologist degree or previous Gemological Institute of
America (GIA) course work.