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On-site Enterprise Program Administrator

Company: Agilent
Location: Santa Clara
Posted on: September 12, 2021

Job Description:

GPTW USAgilent inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. Agilent enables customers to gain the answers and insights they seek –– so they can do what they do best: improve the world around us. Information about Agilent is available at www.agilent.com.

 

As an On-site Enterprise Program Administrator, you will coordinate with your assigned customer, service vendors, and others as required to meet the customer's service requirements. This will include scheduling preventative maintenance and repair services, ensuring that service requests are acted on in a timely manner, and responding to customer inquiries. You may also be responsible for recommending vendors, administrating procurement functions, and reporting costs.

Principal Duties and Responsibilities:

  • Maintain a presence at the customer site every day and follow their site access regulations, including GMP training and medical requirements
  • Develop a positive relationship with the customer and effectively communicate to set expectations for services and address their needs
  • Maintain and use accurate coding standards to ensure data precision
  • Understand service management asset delivery needs, service levels, and cost
  • Has ownership of support delivery for the assigned customer
  • Escalate service delivery concerns to Support management to address customer issues
  • Lead 3rd party service delivery within customer's system and processes
  • Occasionally travel for training or other Agilent activities that may include over-night stays

 

Keywords: Agilent, Santa Clara , On-site Enterprise Program Administrator, Other , Santa Clara, California

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