IT Solutions and Delivery Management
Location: Santa Clara
Posted on: October 11, 2021
As a healthcare company committed to protecting the health and
safety for our employees, contractors, customers and communities,
employees in this role are required to be fully vaccinated against
COVID-19, unless an accommodation has been granted for a medical
reason or sincerely held religious belief.
Agilent inspires and supports
discoveries that advance the quality of life. We provide life
science, diagnostic and applied market laboratories worldwide with
instruments, services, consumables, applications and expertise.
Agilent enables customers to gain the answers and insights they
seek -- so they can do what they do best: improve the world around
us. Information about Agilent is available at
Agilent IT is seeking a skilled
and experienced individual to become part of our End User
Computing’s PC Engineering Team. In this role, you will manage our
internal Windows and Mac printing service globally. This service is
vital to 20k+ internal workers on a daily basis. You will be part
of a team at one of Agilent’s IT hub sites and support print at 50+
locations globally. You will be the company-wide single point of
contact for internal printing needs.
- Manage print by coordinating
with designated individuals at the remote sites who are your “eyes
and ears” representing the userbase and businesses at the
- Manage the relationship with
our print vendor. In addition, you will manage all of the related
finances (invoices, purchase orders, accruals, forecast and
actuals) and ensure they are reported accurately.
- Manage our printers over the
lifecycle of the printer, from business need, to acquisition, to
support, to decommission. You will work with the support engineers
to ensure that the printer software (on the PC, on the server, on
the printer) is up to date. You will ensure our print environment
is secure and remains free of malware.
- Manage the print environment
by working with various business functions and IT towers to ensure
you deliver a quality service. Knowledge of networking is a
- Manage and report key metrics
demonstrating the health of the service.
- Manage a team of outsourced
print engineers that manage the day-to-day print
- Work with the team on their
process, emphasize best practices, and process improvements. You
will manage the support team through regular meetings.
- Lead, create, and evolve the
print service strategy. Over time, you will lead Agilent to our
next-generation print solution with the goals of managing the cost
of the service, minimizing support efforts, and improving customer
- Long term, there will be an
opportunity to expand and manage other services offered within the
End User Computing team.
Keywords: Agilent, Santa Clara , IT Solutions and Delivery Management, Other , Santa Clara, California
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