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Veterans Preferred - Sr Business Process Mgr

Company: ServiceNow
Location: Santa Clara
Posted on: November 17, 2021

Job Description:

Military Veterans are Encouraged to Apply. Company Description

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.-

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

The Role

As a Senior Business Process Analyst (BPA) you will be a key member of the Strategic Product and Platform Operations team.This is asmallbut mighty team that supports the Chief Product Officerin driving operational excellence within ourProduct, Design, and Technology organization.The visibility and exposure of this role is rare, and the candidate will develop a deep strategic understanding of the ServiceNow businessand its full product suite.This role is extraordinarily collaborative,providing an opportunity for the right candidate to establish strong relationships with a broad set of leaderswithin the ProductandEngineering organizations.

In this role you willperform and implement process improvement initiatives across the product organization. The BPA will work closely with the business stakeholdersto drive strategy execution through designing new business models; streamlining and reengineering existing business processes and providing support to change management.

You must have excellent communication, presentation and writing skills, operational rigor, strong leadership, and attention to detail. You must have the ability to view all activities from an ecosystem lens to drive results, proven experience with cross functional collaboration and demonstrated effective impact / influence. The successful candidate is passionate about delivering value and someone who is uncompromising inthedelivery of high-quality results. This role requires a critical thinker with strong problem-solving skills, someone who embraces new challenges, is innovative and is a great team player. Finally, we like to have fun while we work, you should too.


Provide a proactive, strategic perspective on improvements to the business, SDLC or infrastructure processes

  • Develops metrics that provide data for process measurement, identifying indicators forfuture improvement opportunities.
  • Diagrams and evaluates existing processes.
  • Performs cost and benefit analyses.
    Organizes,leadsand facilitates cross-functional project teams.
    • Simplify complex issues intoactionablerecommendationsfor senior leadership
    • Collects data to identify root cause of problems.
    • Measures performance against process requirements.
    • Aligns improvement to performance shortfalls.
    • Surveys and analyzes best practices for techniques and processes.
    • Provides consultation on the use of re-engineering techniques to improve process performance and product quality.
    • Host regular release meetings & executive read-outs; deliver crisp status updates to all stakeholders and senior leadership
    • Travel:Up to 25% annually


      To be successful in this role you have:

      Required Skills
      • Minimum of 10 years of related experience with aBachelor'sdegree; or 8 years and a Master's degree; or equivalent experience
      • 8+ years of experience as aBusiness Process Analyst,Product Manager, Product Owner,Consultantor technical Product Analyst in a commercial software product company
      • Familiarity with SDLC, DevOps, Quality Standards, and Best Practices
      • Mindset capable of both strategic and operation thinking
      • Strongability toinfluence and set direction
      • The ability to learn new technical concepts quickly
      • The ability to make trade-off decisions between possible and desirable, which requires a good sense of what is technically feasible
      • Exceptional understanding of Agile and Lean methodologies
      • The discipline to focus on high leverage activities, i.e., being good at saying "no" or "not now"
      • Demonstrated strong and effective verbal, written, and interpersonal communication skills with the ability to communicate technical concepts to non-technical audiences as well as communicating effectively with highly technical and knowledgeable audiences.
      • Ability to create great working relationships with all levels within the company and across multiple disciplines
      • 7iComfortable facing new challenges, ambiguity, and changes in direction.

        Additional Information

        ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

        If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

        For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

        Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .

Keywords: ServiceNow, Santa Clara , Veterans Preferred - Sr Business Process Mgr, Other , Santa Clara, California

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