Company: Sonesta International Hotels
Location: Santa Clara
Posted on: November 17, 2021
DUTIES AND RESPONSIBILITIES :
Deliver on the promise of Sonesta Service in all interactions with
guests and clients according to the Sonesta G.U.E.S.T.
Respond to guest complaints, special requests and ensure corrective
action is taken to achieve complete guest satisfaction.
Clean and service assigned rooms or areas according to established
standards and procedures including making beds, dusting, vacuuming,
cleaning and sanitizing bathrooms, removing trash, etc. May include
cleaning the kitchen area, room refrigerator, microwave, coffee
maker, dishware, etc.
Notify supervisor when service is completed so rooms may be sold or
occupied. Report any room unable to be serviced to supervisor
according to established procedures.
When assigned to laundry, monitor laundry supplies and equipment to
ensure they are sufficient and in working order. Operate washers
and dryers according to hotel standards and manufacturers
guidelines. Receive soiled linens and inspect for damaged or
stained items. Fold and store clean linens, report damages to
Minimize waste of supplies and amenities within all areas of
May regularly assist with deep cleaning projects.
Report needed repairs or unsafe conditions to supervisor.
Handle all lost and found items according to established
Promote teamwork and quality service through daily communication
and coordination with other shifts and departmental management.
Ensure compliance with federal, state and local laws regarding
health and safety services.
Perform other duties as assigned.
QUALIFICATIONS AND REQUIREMENTS :
Some previous housekeeping experience preferred.
Previous background from the extended stay industry preferred.
Ability to speak, read, and write fluent English is preferred;
other languages beneficial.
Basic reading, writing and mathematical abilities are
Frequently standing up, bending, climbing, kneeling, and moving
about the facility.
Carrying, lifting or pulling items weighing up to 75 pounds.
Will be required to regularly use commercial cleaning
Will be required to work mornings, evening, weekends, and
Sonesta recognizes that benefits play a vital role in helping
ensure the health and financial security of employees and their
families. We offer a variety of benefits to our employees
including: Medical, Dental and Vision Insurance, Health Savings
Account with Company Match, 401(k) Retirement Plan with Company
Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts,
Educational Assistance, Paid Parental Leave, Company Paid Life
Insurance, Company Paid Short Term and Long Term Disability
Insurance and Various Employee Perks and Discounts.
We are an equal opportunity employer. All qualified applicants will
receive consideration for employment without regard to race,
national origin, religion, age, color, sex, sexual orientation,
gender identity, disability, or protected veteran status, or any
other characteristic protected by local, state, or federal laws,
rules, or regulations.
Keywords: Sonesta International Hotels, Santa Clara , Room Attendant, Other , Santa Clara, California
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