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Company: Residence Inn/Fairfield by Marriott San Jose North
Location: Santa Clara
Posted on: November 18, 2021

Job Description:

SUMMARY:Handle the requests and transactions of the hotel guests, and coordinate with the other departments as necessary.ESSENTIAL FUNCTIONS:

  • Check guests in and out of the hotel. Make future reservations when necessary.
    • Post phone charges, valet charges and other miscellaneous charges to guest accounts.
      • Administer hotel guest payment policies.
        • Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff.
          • Take, modify and cancel guest reservations, inputting same into FOSSE, noting any special requests.
            • Assist in the verification, balancing and revenue maximization of hotel's room availability.
              • Coordinate with other departments to fulfill guest special requests.
                • Communicate hotel facilities and services to guests at check-in.
                  • Answer guest questions regarding local area facilities.
                    • Responsible for shift cash transactions.
                      • Responsible for maintaining hotel key security system.
                        • Administer guest safe deposit boxes.
                          • Know hotel emergency procedures.
                            • Inform housekeeping of vacant dirty suites as they become available upon checkout.
                              • Update room status as housekeeping notifies the desk of changes.
                                • Read and communicate clearly.
                                  • Distribute mail to guest boxes as well as to hotel staff.
                                    • Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
                                      • Track status of guestrooms used for tours and status of guestrooms in maintenance.
                                        • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds.
                                          • Perform all other tasks and assignments as requested by Manager.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Job Types: Full-time, Part-timePay: $19.00 per hourBenefits:
                                            • 401(k)
                                            • Dental insurance
                                            • Employee assistance program
                                            • Employee discount
                                            • Flexible schedule
                                            • Health insurance
                                            • Life insurance
                                            • Paid time off
                                            • Vision insuranceSchedule:
                                              • 8 hour shiftWork Location: One location

Keywords: Residence Inn/Fairfield by Marriott San Jose North, Santa Clara , HOTEL FRONT DESK/GUEST SERVICES-$19/hr, Other , Santa Clara, California

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