Company: Peet's Coffee & Tea
Location: Santa Clara
Posted on: November 22, 2021
Shift Lead Job Description Peet's Company Overview
For 50 years, our goal has been to offer the best coffees & teas in
the world, without compromise. Since 1966, we've journeyed in the
pursuit of better - a better blend, a better cup of coffee, a
better experience for our customers. - Every day, our teams strive
to deliver on our company's purpose better than they did the day
before. - Our values - Mastery, Passion, Authenticity, Community,
Ownership and Growth -- guide us on this journey.
We've learned that the secret to great coffee is the people who
make it, and we apply the same care in selecting and preparing our
teams as we do when crafting the perfect cup. Collectively, we
foster a culture based on authenticity that inspires people to
unleash their unique, personal passions and expertise toward
achieving our vision and mission. - It takes talent and dedication
from hundreds of Peetniks to make a single cup of Peet's
We believe that we will only achieve Peet's Vision by cultivating
strong supervisors who can individually and collectively inspire
our people and carry forward our mission.
At the heart of Peet's is our unwavering commitment to distinctive
quality. This steadfast dedication shines through in our teams and
differentiates Peet's from all others.
Peet's recognizes that distinctive quality is fundamental to our
ability to grow a profitable business. To achieve this, they
skillfully blend strategic direction, operational performance,
healthy relationships and a never-ending commitment to continuous
At Peet's, everyone has a role to play as part of the team and
takes personal responsibility for their development. Peet's, in
return, is dedicated to supporting each and every person by
providing opportunities and an environment that supports their
Peet's is currently seeking passionate Shift Leads. The Shift Lead
models the unwavering commitment to mastery by ensuring unequaled
quality and service. They focus on daily operations of the store
including Service Leader, while ensuring excellent customer
What Does a Successful Shift Lead Look Like?
Promotes a culture of authenticity, respect, dignity and
Inspires a shared purpose and engagement
Models a passion and commitment to continued success
Delivers Operational Excellence
Executes quality store openings and closings, troubleshoots issues
and demonstrates pride in the store
Acts as Service Leader at times, ensuring all financial
transactions as well as service standards are met
Champions the ongoing spirit of development and professional growth
across the team
Supports a culture that attracts, retains and develops the highest
What Qualifications do I Need?
Minimum of one year experience as a retail supervisor with superior
customer service standards and/or related experience and
Consistently demonstrates performance that embodies Peet's Vision,
Mission and Values
What Benefits do Shift Leads Receive?
At Peet's we hire the best people and are committed to supporting
our employees and rewarding them for their work. That's one of the
reasons we offer the following benefits:
Full medical, dental and vision insurance to employees who work 21
or more hours per week.
401(k) plan, with matching
Vacation and sick leave benefits
Employee Assistance Program (Peetnik Care Fund)
Free coffee and fresh baked goods as well as an employee
For decades, we have been committed to supporting our
coffee-growing communities. We work tirelessly to source all of our
coffees in a responsible manner. For Peet's, Social Responsibility
starts at the coffee origin, where we go beyond Fair Trade prices
and certifications to build direct long-term relationships that
improve both quality of coffee and quality of life. Our coffee is
then roasted in the country's first LEED(R) Gold-certified roasting
plant. This highlights our dedication to provide remarkable quality
while caring for farmers and the environment.
Beyond Coffee, Peetniks are passionate supporters of our community
and serving our local communities doesn't stop at the counter.
Peet's employees take pride in supporting the neighborhoods where
they live and work, thorough holiday donation programs and
supporting non-profits at home and globally. We believe that Coffee
thrives where people do. We support the communities where our beans
are -grown, lending hands and knowledge to make life and coffee
Keywords: Peet's Coffee & Tea, Santa Clara , Shift Lead, Other , Santa Clara, California
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