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Service Delivery - Santa Clara, California - Rem

Company: Lorven technologies
Location: Santa Clara
Posted on: May 9, 2022

Job Description:

Job DescriptionJob: Service DeliveryLocation: Santa Clara, California.Duration: 12+Months ContractJob Description: Candidate needs to be onsite Day 1 and should be coming onsite for work every day (Mon-Fri). Candidate should be fully vaccinated. Experience in providing Desk side Support for end users Should have experience in providing White Glove Support for VIP users. Experience in supporting O365 suites and basic administration Experience in supporting Microsoft teams and basic administration, Provide excellent customer support in a fast-paced environment Roles and Responsibilities:

  • Should have experience in providing White Glove Support for VIP users.
  • Experience in supporting O365 suites and administration Experience in supporting Microsoft teams and basic administration
  • Manage Tier 1/2/3 support tickets and following proper escalation paths Provide onsite and remote support for Windows, Mac OSX, iOS, and Android platforms
  • Provide onsite and remote support for commonly used Windows, Mac, and phone software Provide networking (WAN/LAN, Wi-Fi) and remote Access (VPN) support
  • Conference room and collaboration infrastructure support (WebEx) Rack, network, power, and support for servers, switches, APs, UPS units and other equipment
  • Support printers and work with local printer vendors
  • Help manage office build out projects for IT equipment deployment, setup, and installation Work with vendors for electrical and low voltage cabling work
  • Work as part of a project team to provide technical support and/or guidance Continuously look for opportunities for improvement by investigating new technologies and methodologies
  • Procure and maintain IT inventory and supplies Document processes and procedures Periodic support visits to other field offices What we need to see:
  • Bachelor's degree or equivalent work experience in information systems or related field Solid Windows 7/8/10, Office 2010-2016, Office 365, Android, and Mac experience.
  • 4+ years of administration and support of Enterprise Windows environments, analyzing, troubleshooting, resolving issues with Windows computing, application, hardware and networking issues
  • Knowledgeable about audio/video setups and current technologies
  • Strong diagnostic, problem-solving, and decision-making abilities Excellent written and verbal communication skills
  • Strong work ethic, positive attitude, and a desire to improve
  • Ability to work independently and with others to support local, regional, and global teams
  • Manage multiple assignments in a fast-paced environment
  • Work additional hours and travel to alternate field office sites if needed Ways to stand out from the crowd:
  • Ability to assess, adapt, and overcome new challenges
  • Highly motivated, organized, self-starter with experience in a large corporate environment
  • Experience with Google Apps, security and anti-virus software (Ex. DUO, PGP, Bitlocker)
  • Ubuntu and Whitebox Linux OS support experience
  • Core infrastructure experience (Ex. DNS, DHCP, AD, VPN, VM, VDI)
  • Systems management software (Ex. SCCM)
  • Database skills (SQL etc.)
  • PowerShell or other scripting and automation skills

Keywords: Lorven technologies, Santa Clara , Service Delivery - Santa Clara, California - Rem, Other , Santa Clara, California

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