Service Delivery - Santa Clara, California - Rem
Company: Lorven technologies
Location: Santa Clara
Posted on: May 9, 2022
Job Description:
Job DescriptionJob: Service DeliveryLocation: Santa Clara,
California.Duration: 12+Months ContractJob Description: Candidate
needs to be onsite Day 1 and should be coming onsite for work every
day (Mon-Fri). Candidate should be fully vaccinated. Experience in
providing Desk side Support for end users Should have experience in
providing White Glove Support for VIP users. Experience in
supporting O365 suites and basic administration Experience in
supporting Microsoft teams and basic administration, Provide
excellent customer support in a fast-paced environment Roles and
Responsibilities:
- Should have experience in providing White Glove Support for VIP
users.
- Experience in supporting O365 suites and administration
Experience in supporting Microsoft teams and basic
administration
- Manage Tier 1/2/3 support tickets and following proper
escalation paths Provide onsite and remote support for Windows, Mac
OSX, iOS, and Android platforms
- Provide onsite and remote support for commonly used Windows,
Mac, and phone software Provide networking (WAN/LAN, Wi-Fi) and
remote Access (VPN) support
- Conference room and collaboration infrastructure support
(WebEx) Rack, network, power, and support for servers, switches,
APs, UPS units and other equipment
- Support printers and work with local printer vendors
- Help manage office build out projects for IT equipment
deployment, setup, and installation Work with vendors for
electrical and low voltage cabling work
- Work as part of a project team to provide technical support
and/or guidance Continuously look for opportunities for improvement
by investigating new technologies and methodologies
- Procure and maintain IT inventory and supplies Document
processes and procedures Periodic support visits to other field
offices What we need to see:
- Bachelor's degree or equivalent work experience in information
systems or related field Solid Windows 7/8/10, Office 2010-2016,
Office 365, Android, and Mac experience.
- 4+ years of administration and support of Enterprise Windows
environments, analyzing, troubleshooting, resolving issues with
Windows computing, application, hardware and networking issues
- Knowledgeable about audio/video setups and current
technologies
- Strong diagnostic, problem-solving, and decision-making
abilities Excellent written and verbal communication skills
- Strong work ethic, positive attitude, and a desire to
improve
- Ability to work independently and with others to support local,
regional, and global teams
- Manage multiple assignments in a fast-paced environment
- Work additional hours and travel to alternate field office
sites if needed Ways to stand out from the crowd:
- Ability to assess, adapt, and overcome new challenges
- Highly motivated, organized, self-starter with experience in a
large corporate environment
- Experience with Google Apps, security and anti-virus software
(Ex. DUO, PGP, Bitlocker)
- Ubuntu and Whitebox Linux OS support experience
- Core infrastructure experience (Ex. DNS, DHCP, AD, VPN, VM,
VDI)
- Systems management software (Ex. SCCM)
- Database skills (SQL etc.)
- PowerShell or other scripting and automation skills
Keywords: Lorven technologies, Santa Clara , Service Delivery - Santa Clara, California - Rem, Other , Santa Clara, California
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