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Sr / Staff Site Reliability Engineer - Federal - 2nd Shift

Company: ServiceNow
Location: Santa Clara
Posted on: May 10, 2022

Job Description:

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies -.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

The ServiceNow Federal SRE team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability and performance of the ServiceNow Government Cloud infrastructure.

Our SRE's are empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. They are also tasked with driving forward the operability of the platform to drive down the number of incidents and to reduce MTTR.

As an SRE on our Federal team, you will support the ServiceNow Government Community Clouds. We have 3 shifts that provide 24x7 production support. Below are some highlights.

* No on-call rotation
* Shift Bonuses for 2nd and 3rd shifts
* 4 day work week (either Sunday to Wednesday or Wednesday to Saturday)

What you get to do in this role you:

* Provide relief and sustainable resolution to issues within our infrastructure.
* Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
* Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
* Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
* Drive monitoring and automation initiatives

Please Note:

"This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Qualifications

To be successful in this role you have:

* Deep knowledge of Linux systems
* MySQL, MariaDB or PostgreSQL database administration, troubleshooting, and performance tuning
* 6+ Years' experience with DevOps automation, CI/CD pipeline and agile methodologies
* 6+ Years' experience with Cloud technologies, preferably Azure
* Expertise in Observability and Monitoring of applications, services, and networks at scale
* 3+ years of Coding in various languages; we normally prefer Python, JavaScript, and Ruby
* Networking skills, IP addressing and routing.
* Team-first attitude and an uncompromising attention to detail.
* Good collaboration and communication skills
* Ability to work in shifts that cover one weekend day.
* Experience developing on the ServiceNow Platform is a bonus

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Work personas

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.

Required in Office

A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.

Flexible

A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.

Remote

A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.

Keywords: ServiceNow, Santa Clara , Sr / Staff Site Reliability Engineer - Federal - 2nd Shift, Other , Santa Clara, California

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