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Staff UX Researcher

Company: Infoblox
Location: Santa Clara
Posted on: June 20, 2022

Job Description:

DescriptionIts an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of Inc. magazines Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently simple, scalable, and reliable for everyone. Infoblox customers are among the largest enterprises in the world and include 70% of the Fortune 500, and our success depends on bright, energetic, talented people who share a passion for building the next generation of networking technologies and having fun along the way.We are looking for a Staff UX Researcher to join our UX team, reporting to the director of Customer Experience Design. In this role, you will drive the customer and user experience through a variety of research methods, including user interviews, user testing, behavioral analytics, and ethnographic research, working closely with many parts of the Infoblox organizationincluding our UX design, product managers, engineering, and product marketingto ensure on-time and successful delivery of these products and solutions.Youre the ideal candidate if you can communicate effectively through journey maps, personas, and research findings presentations. You are a strategic, collaborative, and driven results-oriented professional who is focused on executing in a team environment.What youll do: Engage directly with our customers/users to drive customer-centric SaaS solutions and outcome Conduct user research studies to validate and refine the roadmap vision with user-driven metric Work with leadership and the UX team to drive user experience through the formulation of our UX strategy and design Work with Product Management to define a UI/UX roadmap for all features and releases Contribute to UI/UX designs based on best practices and frameworks to deliver customer-centric solution Perform analytics on site traffic and customer/user behaviors Engage with customers to gather critical customer feedback on our SaaS solutions across all phases of the customer journeyWhat youll bring: 10+ years of UX research-related experience with a portfolio that shows a concrete understanding of research fundamentals and best practices Familiarity with UX design, Adobe XD, and agile practices Proven ability to articulate user needs into a compelling narrative enabling that vision through research artifacts Ability to analyze feedback, aggregate analytics, and drive concise recommendations into the product portfolio Excellent communications capability for written, verbal, and presentation/collateral mediums Bachelors or higher in a UX design-related fieldWhat success looks like:After six months, you will Be fully engaged with our UX, Product Management, and Engineering teams Be fully engaged with our customers/users and driving initial research studies Perform analytics and provide recommendations to enrich the user experience After about a year, you will Play a strategic role in driving the user experience direction of our SaaS Cloud Services Portal Perform strategic studies and drive analytical analysis to inform the SaaS portfolio roadmapWeve got you covered:Our holistic benefits package includes coverage of your health, wealth, and wellnessas well as a great work environment, employee programs, and company culture. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. We have a strong culture and live our values every daywe believe in transparency, curiosity, respect, and above all, having fun while delighting our customers. Speaking of a great work environment, here are just a few of the perks you may enjoy Remote and distributed workforce Onsite massages, clubs, farmers market, and fitness classes Onsite cafeteria and catering with chef-on-site days Electric vehicle charging stations Outdoor amenities, seating, and courtyard BBQ Newly remodeled office with state-of-the-art amenities Perks may vary dependent on locationWhy Infoblox?Weve created a culture that embraces diversity, equity, and inclusion and rewards innovation, curiosity, and creativity. We achieve remarkable results by working together in a supportive environment that focuses on continuous learning and embraces change. So, whether youre a software engineer, marketing manager, customer care pro, or product specialist, you belong here, where you will have the opportunity to grow and develop your career. Check out what its like to be a Bloxer. We think youll be excited to join our team.

Keywords: Infoblox, Santa Clara , Staff UX Researcher, Other , Santa Clara, California

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