Learning Quality Specialist

Company: Palo Alto Networks
Location: Santa Clara
Posted on: June 20, 2022

Job Description:

Our MissionCompany DescriptionAt Palo Alto Networks - everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job DescriptionYour Impact

• Manage the content QA process and be accountable for the quality of the e-learning within the LMS including regular reviews of courses and paths
• Provide oversight to course creation and implementation, learning paths, assignments, and maintenance within and outside of Global Talent Development
• Manage the translation process for FLEXLearn solutions working closely with EMEA/LATAM/JAPAC learning teams, employees and third-party vendors to translate e-learning to the local languages
• Review and test new and revised curriculum offerings from other team members, provide feedback and suggestions for improvement, and contribute to a new curriculum or program ideas
• Work with stakeholders to assess needs and develop effective learning solutions across a variety of disciplines including sales, compliance, operations, and more
• Design visually impactful and engaging digital experiences that drive employee learning
• Work with the learning team to develop assessments that determine the effectiveness of each course-including both traditional assessments and more modern learning games
• Create course content that engages the audience, increases retention, transfers skills/knowledge, and drives sustained behavioral change
• Collaborate with (and sometimes supervise) third-party content developers to ensure consistent, quality learning content
• Engage key stakeholders to understand the depth of analytics requirements
• Establish and maintain effective relationships with all stakeholders in Talent Development, IT, and across the business
• Proactively identify opportunities for improvement to systems and processesQualificationsYour Experience:
  • College experience preferred
  • Experience working within an LMS environment
  • Experience in professional development, training or education
  • Strong attention to detail and ability to hold others accountable to follow policies and best practices
  • Strong design fundamentals: show us a portfolio that showcases your craftsmanship and strong roots in design
  • Design thinking: able to speak to non-designers about design and engage them in the development process as needed
  • Problem-solving: view design as a means for solving problems; approach complex challenges head-on
  • Expert verbal and written communication skills with the ability to discover, understand and translate business requirements into actionable items
  • Planning: demonstrated ability to prioritize work, set appropriate timelines, clarify expectations and utilize effective processes/approaches to ensure work is delivered with an excellence in a timely manner
  • Communication: seek feedback early and often. Clearly articulate processes and design choices. Welcome critique and respectful discourse. Have a clear perspective with the ability to both influence and be influenced by others
  • Ability to drive a project to completion, owning the standard of completed work across multiple stakeholders to deliver an impactful learner experience
  • Able to work independently as well as part of a team in a driven and energetic environment
  • Adaptability to meet the needs of an innovative and fast-paced business
  • Ability to learn quickly and work independentlyStrongly Preferred
    • Experience with learning experience design and visual design
    • Experience with Evolve authoring tool
    • Experience with Intellum LMSAdditional InformationOur CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.Covid-19 Vaccination Information for Palo Alto Networks Jobs
      • Vaccine requirements and disclosure obligations vary by country.
      • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
        • The job requires accessing a company worksite
        • The job requires in-person customer contact and the customer has implemented such requirements
        • You choose to access a Palo Alto Networks worksite
        • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Keywords: Palo Alto Networks, Santa Clara , Learning Quality Specialist, Other , Santa Clara, California