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Client Service Partner

Company: CSC (Corporation Service Company)
Location: Santa Clara
Posted on: June 20, 2022

Job Description:

As a Client Service Partner, you will be responsible for working with taking and fulfilling orders, as well as managing a portfolio of domain names. Additionally, you will be working with various Product Managers with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting edge technology and global internet branding.
Some of the things you will be doing:

  • Building and maintaining client relationships by providing excellent customer service to both internal and external clients
    • Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)
      • Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands
        • Taking and fulfilling orders, partnering with our clients to become their trusted advisor
          • Working with vendors to resolve technical issues and identifying new revenue opportunities/enhancements to product offerings
            • Cooperatively work with global vendors to complete internal and external customer orders
              • Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting
                • Understanding and communicating Industry changes and new product offerings to clients
                  • Research and analysis of customer data
                    • Conducting online demonstrations for clients and sales staff
                      What technical skills, experience, and qualifications do you need?
                      • Experience in a similar customer service orientated role is advantageous
                        • Outstanding written and verbal communication skills
                          • Strong Microsoft Office skills including MS Excel, Word and Outlook
                            • Ability to work independently as well as on a team
                              • Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment
                                • Previous experience of producing quality results with a high attention to detail
                                  • Ability to be direct, open, and honest when dealing with customers and co-workers

Keywords: CSC (Corporation Service Company), Santa Clara , Client Service Partner, Other , Santa Clara, California

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