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GSOC Operator Supervisor

Company: Palo Alto Networks
Location: Santa Clara
Posted on: June 23, 2022

Job Description:

Company DescriptionOur MissionAt Palo Alto Networks - everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Disruption is at the core of our technology and on our way of work to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. We're changing the nature of work from benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together.Job DescriptionYour CareerThis position reports directly to the GSOC Director and directly manages GSOC Operators and associated projects. The GSOC Supervisor acts as the Incident Leader for any business disruption pertaining to the protection of the client's people, assets, and reputation. The GSOC Supervisor is expected to perform shift briefings, monitor shift health and training requirements, and support a first level "on-call" during incidents that occur after hours. The GSOC Supervisor is the local point of contact on all processes within the GSOC and directly responsible for identifying and reporting areas needing improvement within policies and procedures.Your Impact

  • Oversee the operations of the GSOC during assigned shifts, ensuring adherence to KPIs and SLAs across all aspects of the operation.
  • Act as an incident commander for business disruptions and crisis management.
  • Review metrics for Alarm and Incident related events
  • Participate in and lead post-incident after action reviews.
  • Identify procedural and technological deficiencies, and propose solutions to GSOC higher leadership
  • Work collaboratively with the GSOC leadership and security operations leadership team to prepare for, respond to, and recover from all incidents and crisis events that may impact the client domestically and internationally
  • Communicate and disseminate information to key stakeholders using established communication methods and procedures
  • Take ownership of and ensure completion of assigned position-related projects and documents
  • Manages their team in accordance with vendor HR policy
  • Provides back-up, support, and rotating on-call function as-needed
  • Maintains records of all necessary incidents and events
  • Performs quality assurance checks on all mass communications issued by the GSOC
  • Ensures their team's adherence to KPIs and SLAs
  • Effectively manage traveler information and data as required
  • Providing daily reports to senior management of the GSOCQualificationsYour Experience
    • 3 years of experience in leading a team
    • At least five years of experience in security
    • Experience in conducting research/analysis
    • Comfortable with a high-tech work environment and constant learning of new tools and innovations
    • Flexibility to work all shifts, and willingness to assist the team with overtime when needed
    • Strong analytical, critical thinking, and problem solving skills.
    • Strong organization and planning skills, with the ability to work in and define ambiguity/gray areas.
    • Strong interpersonal and networking skills with a strong ability to work in a team environment.
    • Able to work under stressful conditions and adhere to tight deadlines.
    • Able to manage multiple streams of work in a fast-paced environment.
    • Above average in computer applications, general understanding of security systems, and general technical aptitude through demonstrated experience.
    • Excellent verbal and communication skills.
    • Think through problems for logical solutions, and remain calm and professional under stress.
    • Strong decision making ability during both crisis and non-crisis situations.
    • Able to work with highly confidential information.
    • Must be able to speak clearly, give direction, and provide guidance to employees and security staff, management, and the client during emergencies.
    • Able to work and communicate effectively with all levels of leadership
    • Able to analyze threats for real time impact to the client operations with the ability to develop and direct mitigation strategies
    • Excellent written and verbal communication skills
    • Experience working in a 24/7 environment
    • Excellent written and verbal communication skills
    • Experience working in a 24/7 environment The following experience is a plus!
      • Prior experience acting as the lead during a major incident or crisis.
      • Experience creating training material and conducting training programs.
      • Experience and knowledge of the Incident Command System (ICS).
      • 5+ years of experience managing global programs and personnel.
      • Experience with Google Suite, Track Tik and the Everbridge platform.
      • Security Certifications such as CPP, PSP, PCI or CFEEducation
        • Bachelor's degree in Business, Management or an appropriate combination of qualifications and experience in a related field.Additional InformationThe TeamWhile Palo Alto Networks vigilantly protects the world against cyber bad actors, the Palo Alto Networks Global Safety & Security team works tirelessly in the background to see that our buildings, assets and people are always safe and secure, both domestically and overseas. Even in some of the world's hotspots, our employees know there are people with a plan watching out for them and their families 24/7/365!Our CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. To learn more about our culture and dedication to inclusion and innovation, visit our careers page.Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.Additionally, we are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or an accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.Learn more about the amazing work experience at Palo Alto Networks here!All your information will be kept confidential according to EEO guidelines.Covid-19 Vaccination Information for Palo Alto Networks Jobs
          • Vaccine requirements and disclosure obligations vary by country.
          • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
            • The job requires accessing a company worksite
            • The job requires in-person customer contact and the customer has implemented such requirements
            • You choose to access a Palo Alto Networks worksite
            • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Keywords: Palo Alto Networks, Santa Clara , GSOC Operator Supervisor, Other , Santa Clara, California

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