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DSS

Company: Applab Systems Inc
Location: Santa Clara
Posted on: November 19, 2022

Job Description:

Hi,

My name is Rehan and I'm an IT recruiter at AppLab Systems. We are having very urgent openning for one of our client.

If you are qualified, available, interested, planning to make a change, or know of a friend who might have the required qualifications and interest, please share your updated resume with credential. I will call you back for detail discussion.



Position Title: DSS

Location - Santa, Clara, CA

Contract



JOB DESCRIPTION:



Our client is a dynamic and great organization that provides rewarding careers and the latest technology in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our innovations and technology make possible the technology that is currently shaping our future! If you believe that you are a great asset and want to be a part of one of the best and biggest worldwide companies that are changing the future every day, I encourage you to apply and be a part of this growing team.

Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations make possible the technology shaping the future.

Applied Material's - Global Information Services organization has a long reputation of being a great place to work. The IT team has been recognized as one of Computerworld's 100 Best Places to Work in IT nine times. In addition, numerous Applied Material's IT leaders have been honored as a CIO Magazine's Ones to Watch or Computerworld Premier 100 IT leaders.

PURPOSE

As the Deskside Conference Room Technician, you will play a key role in providing our North America internal associates proactive and direct support through various business units. You will be assisting the team with the continued improvement of the service level component of the Front-End Services Department.

You will be providing on-site support through assigned Incidents or Service Requests, using the incident management and request fulfillment processes, in line with Deskside objectives. You will ensure compliance with You will provide a customer first culture within the team as they represent the main route for all customer to access Global Information Services. You will communicate and help motivate all different types of colleagues to maintain a comfortable and conducive working environment.

The position will help associates resolve issues with conference room and meeting technology including computer hardware and/or software. Familiarity with MS Teams, Zoom and audio/video equipment is expected. You will also work closely with other Global Information Services personnel to aid on tasks that are outside the scope of your knowledge or expertise. Conference Room Techs need to balance creativity, technical problem-solving, customer service, and collaboration to ensure that personnel throughout the organization can access and utilize the software and resources they need for work. This role will report directly to the Deskside Manager at their respective location (Santa Clara, Austin/Cluster, Gloucester.)

POSITION RESPONSIBILITIES


  • Performs basic hardware and software troubleshooting, diagnostics, and remote assistance.
  • Clearly and thoroughly document requests for assistance in our ticket management system.
  • Quickly respond to instant messages, texts and emails.
  • Manage incident flow and lifecycle of assigned incidents in Service Now.
  • Provide support to investigate data anomalies to determine possible root causes.
  • Maintain a working knowledge of the content of the system user and training documentation.
  • Ensure adherence to SLA and service deliverable on individual basis.
  • Continuously document processes and procedures for overall deskside functions.
  • Keep peers and leadership informed of incident trends and significant problems.
  • Identify, research, and resolve technical problems.
  • Ensure compliance with applicable statutes, regulations, and information technology policies.
  • Triage and escalate problems to other support teams when necessary.
  • Collaborate with other teams to identify, plan, and execute solutions.
  • Serve as liaison between IT department and business units when necessary.
  • Improve usage and increase productivity of IT support resources.
  • Makes suggestions for improvements throughout the service lifecycle processes.
  • Manage and execute necessary objectives and tasks as assigned.
  • Assist with IT projects and initiatives as assigned.
  • Meets or exceeds operational standards set by their DSS Lead and Manager.

    POSITION REQUIREMENTS


    • 1-2+ years of service desk and/or deskside experience.
    • 1+ years of Conference Room and/or Teleconference support experience
    • Strong problem solving, critical thinking, and customer service skills.
    • Provide excellent verbal and written communications skills.
    • Work in a fast-paced environment, able to adapt to frequent changes.
    • Basic technical knowledge of A/V, network and PC hardware.
    • Excellent interpersonal and communication skills; ability to interact effectively with others.
    • Maintain a high level of responsiveness, communication, and professionalism.
    • Ability to multi-task and adapt to changes quickly
    • Ability to establish and maintain a professional relationship internal and external contacts.
    • Experience with Windows Operating Systems and cloud based software solutions.
    • Experience with Desktop Remote Control tools (Bomgar, LogmeIn, etc.)
    • Knowledge and experience with ticketing systems (Service Now, Salesforce, and Remedy).
    • Understanding of support tools, techniques, and how technology is used to provide support.
    • Ability to report on-site to your assigned location and travel between various buildings in your area.

Keywords: Applab Systems Inc, Santa Clara , DSS, Other , Santa Clara, California

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