Customer Service Representative - Hardware Maintenance

Company: ComputerCare
Location: Santa Clara
Posted on: November 26, 2022

Job Description:

ComputerCare, a premier IT services company located in Santa Clara, is currently looking for a responsible and organized Customer Service Representative to join our team at our South San Francisco, CA office. We offer a great opportunity to grow your skill-set and turn what you might think of as a "job" into a "career". We have a great working environment, comprehensive benefit package, and a terrific team to work with. We invest in your growth within the company and industry. Our clients are pretty amazing too!

As a Customer Service Representative, you will be committed to delivering the highest level of service to our customers through email and phone. We are looking for kind, collaborative and proactive teammates to join our team.

*What you will do: *

* Give customers the TLC they need via email, phone & in-person
* Perform customer service admin duties to facilitate repair process, such as checking in computers, iPhones and tablets, opening service tickets, verifying warranty information, communicating with technicians, providing detailed instructions to customers about the repair process
* Open and close the office (lights, locks, blinds, etc)
* Provide administrative support to management and employees as needed which may include ordering, data entry, filing, re-organizing, mail sorting, etc.
* Back-up facilitator for delivery driver routes in absence of Customer Service Lead
* Own the cycle count follow up
* Point of contact for all customer inquiries
* Perform other duties and analysis as required

*Qualifications: *

* 1-2 years customer service/retail experience
* 1-2 years of experience with a ticketing system or customer management system
* Proficiency with Google Suite and Microsoft Office
* Proven strong problem solving, analytical, and critical thinking skills
* Flexible and adaptable
* Good written communication skills
* Good project management skills

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday

People with a criminal record are encouraged to apply

Ability to commute/relocate:
* Santa Clara, CA 95054: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):
* What is your direct email address?

Work Location: One location%58047475%

Keywords: ComputerCare, Santa Clara , Customer Service Representative - Hardware Maintenance, Other , Santa Clara, California