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Sr. Salesforce Administrator, Service Cloud

Company: Palo Alto Networks, Inc.
Location: Santa Clara
Posted on: January 16, 2023

Job Description:

Our Mission At Palo Alto Networks - everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. We have the vision of a world where each day is safer and more secure than the one before. These aren't easy goals to accomplish - but we're not here for easy. We're here for better. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We're changing the nature of work. Palo Alto Networks is evolving to meet the needs of our employees now and in the future through FLEXWORK, our approach to how we work. From benefits to learning, location to leadership, we've rethought and recreated every aspect of the employee experience at Palo Alto Networks. And because it FLEXes around each individual employee based on their individual choices, employees are empowered to push boundaries and help us all evolve, together. Your Career As a Senior IT Administrator,Salesforce, you will be an integral member of our IT Applications team responsible for the design and development of GTM and professional services capabilities for our FedRamp Team. Your Impact

  • Deliver scalable, high-quality Salesforce services in support of our company mission
  • Provide excellent customer service to our users
  • Triage and fulfill incoming service requests
  • Assist developers with reporting, configuration, and data migration
  • Support release planning and deployment
  • Work with IT support and professional services to troubleshoot issues and maintain smooth operation and performance of the platform
  • Help team ensure compliance with IT policies and procedures
  • Keep up with current technology trends
  • Assess and make recommendations on processes, designs, operations, and testing
  • Deliver special projects as needed in an effective and efficient manner Your Experience
    • 5+ years experience as a Salesforce administrator
    • Ability to quickly understand the business process used for project creation, project management, and time tracking
    • Experience working with IT processes, including QA and UAT
    • Experience in automating existing manual processes between other systems
    • Experience in working with project teams to design, configure and deploy solutions
    • Ability to work effectively under time-critical deadlines and handle competing priorities
    • Organizational skills, high attention to detail, and superior time management
    • Excellent written and verbal communication skills and interpersonal skills
    • Bachelor's degree or equivalent military experience required Nice to Have
      • Understanding of federal regulations around data security
      • Experience in cybersecurity The Team Working at a high-tech cybersecurity company in Information Technology is a once-in-a-lifetime opportunity. You'll join the brightest minds in technology, creating, building, and supporting tools and enabling our global teams on the front line of defense against cyberattacks. We're connected by one mission but driven by the impact of that mission and what it means to protect our way of life in the digital age. Join a dynamic and fast-paced team of people who feel excited by the prospect of a challenge and feel a thrill at resolving technical gaps that inhibit productivity. Our Commitment We're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at . Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $102,000/yr - $165,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found . Covid-19 Vaccination Information for Palo Alto Networks Jobs
        • Vaccine requirements and disclosure obligations vary by country.
        • Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
          • The job requires accessing a company worksite
          • The job requires in-person customer contact and the customer has implemented such requirements
          • You choose to access a Palo Alto Networks worksite
          • If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.

Keywords: Palo Alto Networks, Inc., Santa Clara , Sr. Salesforce Administrator, Service Cloud, Other , Santa Clara, California

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