Patient Advocate II, Financial Counselor, Oncology

Company: Sutter Health
Location: Santa Clara
Posted on: January 27, 2023

Job Description:

Organization:PAMF-Palo Alto Medical Foundation PADPosition Overview:Provides financial counseling to patients and their families. Asists with insurance verification and eligibility, assessment of patient financial requirements and insurance policies, and obtaining preauthorization for all services. Ensures that all patient issues regarding insurance claims and cost of care are handled properly. Gains confidence and cooperation from the patient, their family/support group, and other healthcare providers through competent job performance, attentive monitoring and care, and effective communication. Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety while delivering optimal patient care. Collections of financial responsibility. Collaborates with ancillary departments.Job Description:EDUCATIONEquivalent experience will be accepted in lieu of the required degree or diploma.HS Diploma or equivalent education/experiencePREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN1 year as typically acquired in a healthcare or insurance environment.SKILLS AND KNOWLEDGEKnowledge of patient accounting functions, billing, and insurance or other third party coverage.Knowledge of insurance and medical terminology.Ability to interpret a variety of data and instructions, furnished in written, oral, diagram, or schedule form.Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.Well-developed time management and organizational skills, including the ability to prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Prioritize assignments and work within standardized policies and procedures to achieve objectives and meet deadlines.Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.Ensure the privacy of each patient's Protected Health Information (PHI).Build collaborate relationships with peers and other staff members to achieve departmental and corporate objectives.Pay Range: 33.95-42.44The salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidate's experience, education, skills, licensure and certifications, department equity, training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package. Job Shift:DaysSchedule:Full TimeShift Hours:8Days of the Week:Friday, Monday, Thursday, Tuesday, WednesdayWeekend Requirements:NoneBenefits:YesUnions:NoPosition Status: Non-ExemptWeekly Hours:40Employee Status:RegularNumber of Openings:1Sutter Health Affiliates are equal opportunity employers EOE/M/F/Disability/Veterans.

Keywords: Sutter Health, Santa Clara , Patient Advocate II, Financial Counselor, Oncology, Other , Santa Clara, California