Desktop Support lead

Company: Diverse Lynx
Location: Santa Clara
Posted on: March 17, 2023

Job Description:

Position Desktop Support role
Location - Santa Clara, CA (Day 1 onsite)
Type- Full Time


JD for Service DSS TECH.

POSITION REQUIREMENTS:

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• 1-2+ years of service desk and/or deskside experience.
  
• Strong problem solving, critical thinking, and customer service skills.
  
• Provide excellent verbal and written communications skills.
  
• Work in a fast-paced environment, able to adapt to frequent changes.
  
• Basic technical knowledge of network and PC hardware, including hands-on troubleshooting.
  
• Excellent interpersonal and communication skills; ability to interact effectively with others.
  
• Maintain a high level of responsiveness, communication, and professionalism.
  
• Ability to multi-task and adapt to changes quickly
  
• Ability to establish and maintain a professional relationship internal and external contacts.
  
• Experience with Windows Operating Systems
  
• Experience with cloud-based software solutions.
  
• Experience with Desktop Remote Control tools (Bomgar, LogmeIn, etc.)
  
• Knowledge and experience with ticketing systems (Service Now, Salesforce, and Remedy).
  
• Understanding of support tools, techniques, and how technology is used to provide support
  
  
  
  
  
  
  
  
  
  
  
  Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.
  
  
  

Keywords: Diverse Lynx, Santa Clara , Desktop Support lead, Other , Santa Clara, California