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Head of Customer Success

Company: Amberflo
Location: Santa Clara
Posted on: September 16, 2023

Job Description:

About AmberfloAmberflo is transforming how companies charge for their products and services by making it easy to track and bill on usage. Amberflo has created the world's first fully-featured and fully-managed Cloud Metering and Usage-Based Pricing and Billing Platform.Companies, big and small, are shifting to Usage-Based Pricing and Billing to realize higher renewal rates, customer satisfaction, and revenue. Amberflo's platform provides real-time and accurate metering at scale, as well as flexible building and operating Usage-Based Pricing Plans with on-demand, metered invoicing and billing. Customers, like LaunchDarkly, , , etc., use Amberflo to power their end-to-end monetization infrastructure from metering to billing.Amberflo was founded in 2020 by former AWS technologists who built and scaled cloud services on the backs of Usage-Based Pricing (UBP) and Product-Led Growth (PLG). Headquartered in the Bay Area with employees around the world, Amberflo raised $20M Series A led by Norwest Venture Partners.Amberflo is mission oriented and values driven. Our mission is - to help the world transition to a more fair and transparent business model in the form of usage-based pricing, and in the process help our customers achieve higher rate of growth and customer traction.No 3rd Parties or Recruiters.What You'll Do

  • Act as the primary point of contact for key accounts and stakeholders, fostering strong relationships and ensuring customer satisfaction and retention.
  • Inspire, motivate, and uplevel a high-performing team and bring innovation to the Customer Success process
  • Develop and execute a comprehensive customer success plan, including onboarding, adoption, tools, and retention strategies.
  • Drive customer advocacy and references, leveraging customer successes to generate positive word-of-mouth and drive new business..
  • Work closely with product, sales and marketing teams to drive customer engagement, product adoption and growth.
  • Monitor and analyze key metrics and customer feedback to continuously improve the customer experience and drive customer successRequirements
    • 7+ years of account management in a SaaS environment
    • Prior leadership experience within a fast paced environment
    • Deeply analytical: use frameworks, data, and analytical tools to help structure the team's thinking, facilitate alignment across multiple stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems
    • A track record of achieving revenue growth targets as both an individual and team leader
    • Strong problem-solving skills, and the ability to think creatively and strategically
    • Exceptional communication and writing skills - you can adjust your style to the audience and communicate clearly, concisely and positively
    • BA/BS degree or equivalent work experience
    • You've managed in a PLG environment before (preferred)What we offer
      • An opportunity to work with some of the leading, most forward looking and high growth companies transitioning to usage-based pricing and billing
      • A culture of customer obsession that is more than just words and is backed by a solid operating framework to enable us to not just please but delight customers
      • A modern, cloud-native platform, unmatched in scale and features, that customers love
      • Work with a technology stack built from the ground up with cloud-first principles and team responsible for building some of the original services at AWS
      • Fast growing startup with plenty of opportunity to take ownership and run with projects
      • The opportunity to get in on the ground floor, working in an hot new emerging space
      • A culture that empowers great people to accomplish great things
      • Competitive salary and full benefits package and 401(K)
      • Flexibility to work out of our Bay Area or remote officeAmberflo is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. No 3rd parties at this time.

Keywords: Amberflo, Santa Clara , Head of Customer Success, Other , Santa Clara, California

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