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2024 Summer Intern - Commercialization - Global Customer Success Team

Company: Disability Solutions
Location: Santa Clara
Posted on: February 7, 2024

Job Description:

The PositionDepartment SummaryThe Roche Information Solutions (RIS) Commercialization team is at the forefront of one of Roche's 10-year ambitions: to build a sustainable digital health business. We are working with new and innovative solutions to expand how healthcare teams engage with patients and deliver care. The Customer Success Team is focused on driving an engaging and value-driven experience for our RIS customers. We do this in multiple ways, including sharing our customers' successes with one another, through user groups and published customer success stories, as well as creating advocates amongst our customer base. We want to measure the value our customers are receiving through RIS solutions and use that to drive even more value for our existing, and future, customers. This internship will provide you with hands-on experience and exposure to a dynamic work environment and a network of highly motivated professionals. We believe in your potential to make a lasting impact on our team, and we are committed to guiding and fostering your professional growth along the way.This internship position is fully remote. Key Responsibilities

  • Research and create a proposal for how RIS can enable our customers to acquire education credits through Roche training offerings.
  • Research, draft, and develop customer stories highlighting our services' benefits and value. These narratives will be the foundation of how we communicate the value of Roche's products to all of our stakeholders.
  • Help innovate how we gather valuable feedback from our customers through surveys that measure NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score), key indicators of customer satisfaction and loyalty.Program Highlights
    • Intensive 12-week full-time (40 hours per week) paid internship.
    • Program start dates are in May/June (Summer)
    • Ownership of challenging and impactful business-critical projects.
    • Work with some of the most talented people in the biotechnology industry.Who You Are (Required) Required Education: You meet one of the following criteria:
      • Must be pursuing a Bachelor's Degree (enrolled student) or have attained a Bachelor's Degree
      • Preferred majors: Business Administration, Marketing, Communications or similarRequired skills: Our ideal intern candidate is passionate about customer relationships, education and data, eager to learn, innovative, and looking to make an impact.
        • Excellent verbal and written communication, collaboration, organization, and interpersonal skills.
        • Complements our culture and the standards that guide our daily behavior & decisions: Integrity, Courage, and Passion.
        • Confidence in working with and influencing stakeholders at all levels of the organization.
        • Experience with research projects
        • Strong project/program management, presentation, leadership and influencing skills.
        • Innovative mindsetPreferred Qualifications
          • Strategic understanding of the digital healthcare landscape
          • Data and/or statistical analysis experienceThe expected salary range for this position based on the primary location of California is $19 - $45 USD per hour. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.Relocation benefits are not available for this job posting. #Roche-Commercial-Interns-2024Who we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.Roche is an equal opportunity employer and strictly prohibits unlawful discrimination based upon an individual's race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other characteristic protected by law.If you have a disability and need an accommodation in relation to the online application process, please contact us by completing this form .

Keywords: Disability Solutions, Santa Clara , 2024 Summer Intern - Commercialization - Global Customer Success Team, Other , Santa Clara, California

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