Customer Experience Specialist

Company: VirtualVocations
Location: Santa Clara
Posted on: September 20, 2024

Job Description:

A company is looking for a Customer Experience Specialist - Europe.
Key Responsibilities

Resolve customer requests using ticketing systems like Zendesk and YouTrack
Engage with customers and participate in the on-call roster for critical issues
Collaborate with various teams to enhance customer experience and escalate requests as needed

Required Qualifications

Values of customer obsession, empathy, ownership, and openness
Basic knowledge of Python scripting, APIs, and file structures (XML, JSON)
Experience with localization and translation is a plus
Readiness to work in a fast-paced startup environment
Openness to constructive feedback and diverse opinions

Keywords: VirtualVocations, Santa Clara , Customer Experience Specialist, Other , Santa Clara, California

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