Head of Community

Company: Xoul Inc.
Location: San Francisco
Posted on: May 18, 2025

Job Description:

Xoul is transforming how humans and AI interact. We're building an intuitive, powerful platform that enables anyone to create, deploy, and monetize intelligent AI agents and swarms-capable of collaborating seamlessly and performing real-world actions. Our vision is ambitious: empowering creators to shape intelligent, autonomous systems that augment human potential.What you'll do

• Facilitate a vibrant community: Do everything in your power to build an active, inclusive environment where people collaborate, help each other, and feel connected to the product.
  
• Handle user support & communication: You'll personally manage user queries across platforms like Discord, Reddit, Intercom, and others-ensuring quick, transparent, and helpful communication.
  
• Coordinate feedback and bugs: Clearly track and communicate user feedback, feature requests, and bugs to the product and engineering teams. You're the voice of the user internally.
  
• Developer Relations: You'll handle dev-rel responsibilities, engaging closely with the developer community, understanding their unique needs, and ensuring they have what they need to build effectively with Xoul.
  
• Create community events: Plan and execute engaging events (online or offline) that bring our community together, encourage participation, and deepen their connection to Xoul.
  
• Moderation and safety: Help moderate community spaces, ensuring they're welcoming, safe, and constructive.
  
• Proactively support growth: Take initiative in making the community a space that genuinely helps users succeed with Xoul, turning them into loyal advocates.
  Skills you'll bring
  • Strong communication: Exceptional at clearly and transparently communicating with users and internal teams.
    
  • Organization: You're great at tracking user feedback, bugs, and feature requests and presenting them clearly.
    
  • Proactive approach: You don't wait to be told-when you see an opportunity to improve the community, you jump on it.
    
  • Empathy & patience: You naturally make people feel heard and valued, even during stressful interactions.
    
  • Adaptability: You're comfortable managing multiple community platforms and contexts simultaneously.
    
  • Technical familiarity: You have some level of familiarity with coding and development-enough to comfortably engage with developers and understand their perspective.
    You probably have
    • Experience managing and growing online communities (Discord, Reddit, forums, etc.).
      
    • Familiarity with user-support tools (Intercom, Zendesk, or similar).
      
    • Experience organizing community events or meetups.
      
    • Comfort collaborating directly with product and engineering teams to communicate user needs.
      
    • Bonus: Experience managing communities for open-source or developer-focused projects.
      Why join Xoul?You'll be building the foundation of Xoul's community-essentially one of our biggest assets. Your work directly shapes how users interact with the product and each other.TL;DR: We're looking for someone who can build a thriving, engaged community that's well-supported, collaborative, and truly makes Xoul shine. If you're ready to lead the community charge, apply now.
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Keywords: Xoul Inc., Santa Clara , Head of Community, Other , San Francisco, California