This work will be accomplished both by working directly with
individual, assigned accounts and also by leading a team of account
to support a large group of clients.
Summary of essential job functions
? Deal with client inquiries, concerns and requests in an
appropriate fashion and as quickly as needed by the client
? Ensure that all team members are following company guidelines for
their roles and are providing highest possible level of service to
? Attract, develop and retain top performing employees to allow for
consistency in our client approach over time.
? Minimum of 5 years customer service experience
? Proven track record of success
? Outstanding communication skills ? verbal, written,
? Strong computer skills including the Microsoft office suite and
demonstrable computer literacy with internet based applications
? Understanding of basic insurance and employee benefits
? Strong and accurate analytical and mathematical skills
? Excellent client service instincts and judgment
? Attention to detail
? Ability to focus in an environment with constantly changing
priorities We are an equal employment opportunity employer and will
consider all qualified candidates without regard to disability or
protected veteran status.