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Senior Business Systems Analyst

Company: ServiceNow
Location: Santa Clara
Posted on: February 17, 2021

Job Description:

Job Title: Senior Business Systems Analyst This position reports to: Manager, Software Engineering Company ServiceNow, the fastest-growing enterprise company over $1 Billion, is changing the way people work. The company was founded on the beach in San Diego in 2004 with the belief that getting simple stuff done at work shouldn't be so hard. And that the complex stuff should be easier to manage. We envisioned a world where anyone could create workflows that worked for-not against-them. The ServiceNow cloud-based platform was built to simplify the way work gets done. Today, every enterprise is becoming a technology company, creating unprecedented challenges, opportunities, and complexity. ServiceNow lets them run smarter, faster, better. And it helps people spend their time on work that's meaningful, not menial. Team We're disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better. We win as a team! Role The individual will be a key member of our team partnering and supporting our Partner Sales, Alliance & Channels, and Operations teams by driving efforts and initiatives related to enhancing and improving systems and creating efficiencies. This includes partnering and engaging with Product Owners (PO), other Business Analysts, extended team members and stakeholders in the transformation and re-engineering of related business processes, configuring and/or customizing software to meet ServiceNow needs as well as helping ensure successful business adoption. This role reports into the IT and not business. What you get to do in this role:

  • Serve as a liaison between business stakeholders and development team.
  • Work closely with IT and business to drive requirement gathering workshops, data analysis, problem solving and functional design.
  • Work cross-functionally with Product owners and business stakeholders to drive alignment, help optimizing end-to-end processes, uncover areas for improvement and drive process improvement requirements
  • Create and present functional and technical design including data analysis to business team, and gather feedback to influence solution design and approach
  • Propose/evaluate solutions for business issues and identify solutions that meet the business requirements.
  • Facilitate review sessions with functional owners and end-user representatives
  • Participate in end to end implementation planning including project management, issue management, communication and change management
  • Review QA and UAT test scripts
  • Manage UAT with end users including coordination and user acceptance signoff
  • Updating, implementing and maintaining required documentation. In order to be successful in this role, we need someone who has:
    • Minimum--8+--years--of--experience as Business Systems Analyst or IT Analyst.
    • Experience in supporting/configuring Partner Relationship Management (PRM) system.
    • In depth--understanding of--PRM--functionalities like Partner Management, Channels sales and Channel Marketing and its end to end connection from process, data and solution perspective.
    • Must be a self-starter and keen to explore new solutions.
    • Experience in documentation, and performing detailed gap analysis
    • Demonstrated ability to have successfully completed multiple, complex IT projects using Agile methodologies.
    • Demonstrated experience in project conceptualization and planning.
    • Good communications skills and has ability to communicate in a clear and concise professional manner, tailored to the appropriate audience; including both verbal and written communications.
    • Ability to lead and work collaboratively within a business unit team and have strong influencing skills.
    • Must be able to manage multiple priorities and complex tasks in a dynamic work environment.
    • Must have experience preparing conducting end-user training.
    • Demonstrated as a Team Player
    • Flexibility to work with a variety of personalities and styles.
    • Adaptable to work in a varied,--high-paced exiting, fun environment. We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance. You have been redirected to a ServiceNow job page

Keywords: ServiceNow, Santa Clara , Senior Business Systems Analyst, Professions , Santa Clara, California

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