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COTS Application Systems Analyst

Company: NetPace
Location: Santa Clara
Posted on: May 4, 2021

Job Description:

Title COTS Application Systems Analyst Location 100 on-site in Santa Clara, CA Candidates must live in proximity to the site and the role will be work from home until working on site is permitted Duration 18-months contract Summary Looking for someone technical on COTS and Cloud applications, but that also has solid soft skills. Qualifications and skills required Bachelorrsquos degree or higher in CS, CIS, MIS. Relevant work experience may substitute for required education. Minimum 3 Years supporting server and clientserver-based IT systems running on Microsoft Windows Server and SQL Strong sense of customersolution ownership, an overall drive for excellence, and a proven ability to manage assigned project tasks to successful completion Excellent customer service and communications skills along with ability to maintain productive team collaboration Ability to troubleshoot, interpret logs, document steps to reproduce software bugs, process problems or other issues which create application errors Strong problem-solving abilities. Does not require software development experience. Able to work independently on tasks assigned Preferred skills ITIL framework and SDLC methodologies. Understanding of client server technologies and relational database concepts desired Top 3 Skills Supporting COTS applications, preferably in Land Management domain for local government Bachelorrsquos degree or higher in CS, CIS, MIS. Proven problem-solving ability, and ability to work independently The IT Application Systems Analyst position will be responsible for performing the analysis, design, enhancements, major deployments, upgrades, support, monitoring, troubleshooting, and userrole-based security maintenance for various IT systems supporting client This position will primarily, but not exclusively support applications for Land Management. Primary Responsibilities Include Provide continual Enhancements to existing and new technologies. Work with clientrsquos business partners to implement new enhancements from the analysis to implementation phases, while ensuring that thorough testing occurs. Support business objectives and ensure alignment with existing and new solutions Create test plans cases for enhancements, and coordinate and conduct user acceptance testing. Perform direct research on potential technology solutions in support of software procurement efforts Respond to Customer Service RequestsMinor Enhancements as required. Partner with Project Management Office (PMO) Team and Business Relationship Manager (BRM) to serve as technical lead over business-critical projects. Act as liaison between the Customer and Third-Party Vendors to support and enhance COTS and SaaS (Cloud)-Based systems Coordinate with other IT Service Towers to ensure application technical requirements are met. Provide Operational support for existing solutions. Receive Incidents relating to system issues and outages Troubleshoot, interpret logs, document steps to reproduce software bugs, process problems or other issues which create application errors Produce timely Incident reports documenting system downtime. Support identification of Root Cause Analysis. Monitor systems for issues such as quality, accessibility and work with departments to resolve Develop and maintain technical and operational procedure and work instruction documentation. Provide On-Call support as needed Work under the direction of the IT Business Application Services Manager for Resource Allocation and Prioritization. Regular updates through status updates, staff meetings, and face to face interaction Benchmarking, analyzing, and making recommendations with supporting data for the improvement and growth of the environment Ensuring application documentation and portfolio are comprehensive and kept up to date. Following Change Control Procedures. Staying current with the latest technologies

Keywords: NetPace, Santa Clara , COTS Application Systems Analyst, Professions , Santa Clara, California

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