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Telecommute Senior Oracle Service Cloud Principal IT Business Analyst

Company: VirtualVocations
Location: Santa Clara
Posted on: May 4, 2021

Job Description:

An information technology company that specializes in storage management software is searching for a person to fill their position for a Telecommute Senior Oracle Service Cloud Principal IT Business Analyst. Core Responsibilities of this position include: Defining and developing solutions for business process and system changes Managing overall system solutions for the Customer Support & Technology Solutions organization Developing programs and process for demand, project intake, adoption of systems Position Requirements Include: Bachelor's Degree and/or equivalent combination of education and experience 8+ years of experience in business analyst roles with senior or above BA experience Prior business analyst experience supporting Oracle Service Call Center organizations Proficiency with Microsoft Office products, JIRA, Smartsheet Demonstrated strong understanding of CRM platforms including experience with Service Cloud and telephony Experience supporting other call center functions, including workforce management/optimization, quality monitoring, knowledge management, CTI/call routing, and reporting

Keywords: VirtualVocations, Santa Clara , Telecommute Senior Oracle Service Cloud Principal IT Business Analyst, Professions , Santa Clara, California

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