Data Center IT Infrastructure Technician
Company: RagingWire Data Centers, Inc.
Location: Santa Clara
Posted on: November 19, 2021
POSITION SUMMARY: BASIC FUNCTION
The Data Center IT Infrastructure Technician supports client
requests within their space in NTT data centers. The Data Center IT
Infrastructure Technician is expected to address customer inquiries
via support tickets requests from inception through resolution with
minimal or no supervision. This includes but not limited to
troubleshooting hardware issues with servers, network devices,
cabling, and power connectivity. The Data Center IT Infrastructure
Technician responsibilities also include but are not limited to
racking and stacking equipment, installing PDU's creating and
managing documentation, and periodically supporting help desk
functions such as participating in a phone queue, preforming
desktop support, and deploying hardware (laptops, VoIP phones,
ESSENTIAL DUTIES & RESPONSIBILITIES
Unbox, inventory, and install client hardware such as server,
storage, and network devices into client racks.
Ability to manage assets for clients, including but not limited to
preforming inventory audits, receiving and shipping equipment.
Ability to coordinate technical tasks with internal groups and
manage requests to resolution.
Installation of cabling and cable organization per NTT or client
standards, including labeling.
Troubleshooting and diagnostics of enterprise level hardware.
Perform replacement of DIMMs, hard drives, power supplies and other
components within server, storage, and network devices.
Ability to understand execute instructions provided by clients and
Perform commissioning and decommissioning of hardware.
Installation of cross connects and ability to work with Telco
carriers to troubleshoot circuits.
Ability to install and troubleshoot CAT 5E, CAT6, single mode and
multi-mode patch cables.
Installation of data center infrastructure materials including
racks and cabinets w/ grounding, cable tray and ladder, cable
management, copper and fiber networking cable, copper and fiber
patch panels and any other materials necessary for data center
Perform installation and maintenance on Power Distribution Units
within client enclosures.
Work in a standard ticketing system, providing clear, timely, and
appropriate customer communications.
Regularly communicate with employees, contractors, and clients via
phone, email, or ticketing system. Periodically join call bridges
to troubleshoot and validate infrastructure related issues.
Adhere to Change Control Processes and Standards
Periodically provide corporate desktop support services including
laptop imaging, printer support, user account administration and
other hardware, software, telecom, and communication services with
support from desktop technicians.
Acts as communication coordinator and situation manager during any
critical incidents call bridge events.
Performs other duties as assigned.
Support 3rd party vendor activities.
Process all tickets within SLA guidelines and follow procedural
KNOWLEDGE, SKILLS & ABILITIES
Previous experience working in a complex high availability data
center environment is preferred.
Working knowledge of data center processes and design (power,
Working knowledge of airflow management best practices.
Working knowledge of computer hardware.
Ability to provide and recommend solutions to internal staff and
Understanding of networking components and infrastructures.
Familiarity with cable management and knowledge of how to run fiber
and copper in a data center to include labeling.
Familiarity with patch panels.
Knowledge of copper and fiber cable testing equipment.
Excellent troubleshooting and problem resolution skills.
Able to operate material handling equipment - server lifts and
Ability to demonstrate effective team and interpersonal skills.
Experience with Data Center incident resolution, asset management,
Critical thinking and decision making related to outage risk
Regular, predictable attendance is essential for satisfactory
Strong understanding of servers, routers, network switches, and
patch panels. Must understand how devices are interconnected and
how to troubleshoot hardware and layer 1 connectivity issues.
Proficiency working with standard desktop PC tools and
applications, such as MS Office, MS Outlook, web browsers, etc.
Experience with active directory, Office 365, and enterprise level
Experience with laptops, desktops, docking stations, and enterprise
Experience with participating and supporting critical incidents
(incident call bridges, communications, and administration of
Understanding of console cables, basic network commands, and
SSH/Telnet clients such as Putty.
Must have the ability to communicate effectively both written and
EDUCATION & EXPERIENCE
High School Diploma or GED required.
3-5 years of data center environment or help desk experience is
CompTIA A+ certification or equivalent experience required.
CompTIA Network + and BICSI Installer 1 certification
Keywords: RagingWire Data Centers, Inc., Santa Clara , Data Center IT Infrastructure Technician, Professions , Santa Clara, California
Didn't find what you're looking for? Search again!